CMDB Architect & Operations Lead

Ryan; Metro Manila; Hybrid; PHP 1,200,000 - 2,000,000; Full time

Benefits offered by this job

Flexible Work Environment

Award-Winning Culture

World-Class Benefits and Compensation

Accelerated Career Path

Community Outreach

Mentorship Opportunities

Wellness-Centric Benefits

Job summary

Ryan seeks a Configuration Manager in Enterprise Technology Operations to design, implement, and sustain the CMDB framework. You will own CMDB governance, data quality, and lifecycle controls while collaborating with the Ivanti platform administration team.

Initial focus is establishing foundations, baselines, and governance cadences. Ongoing data quality and continual improvement will support Incident, Problem, and Change Management.

Qualifications

• Bachelor's degree in Information Technology, Information Systems, Business, or related field.
• 6-8+ years in configuration management, service management, IT operations, or data governance.
• Experience designing and operating CMDB or Configuration Management practices.
• Experience supporting Incident, Problem, and Change Management.

Responsibilities

• Define CI ownership, data responsibilities, and update expectations with owners.
• Educate and enable CMDB standards and processes across teams.
• Facilitate CMDB governance forums and data quality reviews.
• Partner with Incident, Problem, and Change teams to support execution.
• Ensure CMDB data supports impact analysis and change risk evaluation.
• Deliver clear CMDB insights to business and IT leaders.
• Build dashboards and KPIs for CMDB accuracy and coverage.
• Coordinate remediation with CI owners and service teams.
• Work with Ivanti to align platform capabilities with operations.

Skills

Process design

Data governance

Metrics dashboards

Attention to detail

Influence teams

Education

Bachelor degree in IT/IS/Business

CMDB/ITSM experience

Tools

Microsoft Project

Microsoft Word

Microsoft Excel

Power BI

Tableau

Job description

Ryan seeks a Configuration Manager in Enterprise Technology Operations to design, implement, and sustain the CMDB framework. You will own CMDB governance, data quality, and lifecycle controls while collaborating with the Ivanti platform administration team.

Initial focus is establishing foundations, baselines, and governance cadences. Ongoing data quality and continual improvement will support Incident, Problem, and Change Management.