Senior Conferencing Engineer

WTW group; Taguig; Vor Ort; PHP 1.200.000 - 2.000.000; Vollzeit

Zusammenfassung

WTW group in the Philippines is seeking a Senior AV Technical Lead to own end-to-end delivery of AV solutions, BAU and project work. You will perform advanced incident and problem investigations for services managed by Workplace Technology.

You will collaborate with Solutions Designer and external partners, drive release and change activities, document knowledge, and lead efforts to optimize AV estate while maintaining information security.

Qualifikationen

• 5+ years of extensive exposure to AV technologies and large enterprise AV estates.
• Experience with monitoring technologies for proactive maintenance and support.
• Experience collaborating with third parties to deliver a common service.

Aufgaben

• Take accountability for end-to-end support and delivery of AV solutions (BAU and projects).
• Perform advanced (3rd line) incident and problem investigations for AV services.
• Assist Solutions Designer with requirements gathering, analysis, design, and implementation of new services or changes.
• Coordinate with other towers, technical teams and suppliers on changes and releases to AV estate.
• Create and maintain documentation, user guides and KB articles related to AV estate.
• Lead release and communication activities for new services or changes; own AV estate performance and security.

Kenntnisse

AV tech expertise

Video conferencing

Teams Rooms (Windows/Android)

Tools

Teams Admin Center

Poly Lens

Pro Management Portal

Jobbeschreibung

Description

The Role

• Take accountability and responsibility for the end-to-end support and delivery of AV solutions including BAU and project driven work
• Perform advanced (3rd line) incident and problem investigation for issues impacting services owned by Workplace Technology function
• Assist Solutions Designer with requests for new services or changes to existing services owned by Enterprise Technology, including but not limited to:
• Requirements gathering
• Technical analysis
• Solution design and engineering
• Solution implementation
• Support stakeholder management and communications for new services and/or changes to existing services
• Perform release and communication activities for new services or changes to existing services
• Coordinate activities with and provide stakeholder input to other towers, technical teams and suppliers in relation to changes and releases to AV estate
• Create, manage and maintain documentation, user guides and KB articles in relation to our AV estate
• Take ownership of AV estate for management and optimal performance in partnership with Workplace Technology teams and with external partners
• Identify engineering operational improvements, articulate to platform owner and deliver improvement programs
• Maintain Information Security focus through risk mitigation and data loss prevention practices.
• Act as the Senior Technical lead to support investigation, remediation and root cause analysis of issues across the environment in support of escalations/incident management

Qualifications

The Requirements

• Extensive exposure (5+ years) to AV technologies including but not limited to:
  • Video and Audio Conferencing hardware
  • Microsoft Teams Rooms for Windows and Android
  • Teams Admin Center, Pro Management Portal, Poly Lens

• Previous experience with implementing and managing large Enterprise AV estate.

• Experience with AV monitoring technologies for proactive monitoring, maintenance and support
• Experience with working with third parties to deliver a common service

WTW is an Equal Opportunity Employer