Senior Enterprise AV Solutions Engineer

WTW group; Taguig; Vor Ort; PHP 1.200.000 - 2.000.000; Vollzeit

Zusammenfassung

WTW group in the Philippines is seeking a Senior AV Technical Lead to own end-to-end delivery of AV solutions, BAU and project work. You will perform advanced incident and problem investigations for services managed by Workplace Technology.

You will collaborate with Solutions Designer and external partners, drive release and change activities, document knowledge, and lead efforts to optimize AV estate while maintaining information security.

Qualifikationen

• 5+ years of extensive exposure to AV technologies and large enterprise AV estates.
• Experience with monitoring technologies for proactive maintenance and support.
• Experience collaborating with third parties to deliver a common service.

Aufgaben

• Take accountability for end-to-end support and delivery of AV solutions (BAU and projects).
• Perform advanced (3rd line) incident and problem investigations for AV services.
• Assist Solutions Designer with requirements gathering, analysis, design, and implementation of new services or changes.
• Coordinate with other towers, technical teams and suppliers on changes and releases to AV estate.
• Create and maintain documentation, user guides and KB articles related to AV estate.
• Lead release and communication activities for new services or changes; own AV estate performance and security.

Kenntnisse

AV tech expertise

Video conferencing

Teams Rooms (Windows/Android)

Tools

Teams Admin Center

Poly Lens

Pro Management Portal

Jobbeschreibung

WTW group in the Philippines is seeking a Senior AV Technical Lead to own end-to-end delivery of AV solutions, BAU and project work. You will perform advanced incident and problem investigations for services managed by Workplace Technology.

You will collaborate with Solutions Designer and external partners, drive release and change activities, document knowledge, and lead efforts to optimize AV estate while maintaining information security.