Technical Support Engineer

Private Advertiser; Metro Manila; On-site; PHP 420,000 - 660,000; Full time

Job summary

Private Advertiser seeks a Technical Support Engineer to manage the technical lifecycle, troubleshooting, and documentation for Auxiliary/ELV projects. You will install and commission Structured Cabling, CCTV, Door Access, PA and AV systems on site, and prepare As-Built drawings and submittals.

You will produce user manuals and SOPs, document site modifications, and train clients after project completion. A Bachelors in ECE/EE/IT and 1–3 years ELV experience in Metro Manila are required.

Qualifications

• Bachelor's Degree in Electronics and Communications Engineering (ECE), Electrical Engineering (EE), Information Technology (IT) or a related field.
• 1–3 years of hands-on experience in deploying, troubleshooting, or designing auxiliary/ELV hardware networks.
• Strong foundation in Cat6/Cat6A LAN, fiber optics, and testing.
• Experience with IP cameras, NVR/VMS, and TCP/IP networking.
• Experience with biometric readers, door controllers, and multi-tenant management software.
• Proficiency in AutoCAD (2D) and Excel for BOMs and data charts.
• Solid documentation discipline and ability to meet deadlines.

Responsibilities

• Draft As-Built drawings, BOMs, and submittals using AutoCAD and drafting tools.
• Coordinate testing, commissioning, and end-to-end system validation.
• Prepare user manuals and SOPs for non-technical clients.
• Document site modifications and equipment changes during installation.
• Train clients on system operation and conduct site orientations.
• Perform periodic site visits to audit hardware placement against blueprints.

Skills

ELV network deployment

IP networking basics

NVR/VMS setup

Technical troubleshooting

Documentation & SOP writing

Education

Bachelor's Degree in Electronics and Communications Engineering (ECE) or related field

Electrical Engineering (EE)

Information Technology (IT)

Tools

AutoCAD

Microsoft Office (Excel)

Networking tools

Job description

About the role

We are seeking a Technical Support Engineer to oversee the technical lifecycle, troubleshooting, and documentation of Auxiliary system projects. In this role, you will act as the technical anchor for core deployments-Structured Cabling, CCTV, Door Access/Access Control, Public Address (PA), and Audio-Visual (AV) systems. You will split your responsibilities between active technical troubleshooting/commissioning support and producing rigorous, accurate project documentation (such as As-Built blueprints, user guides, and technical submittals).

Key responsibilities

• Draft, modify, and finalize comprehensive As-Built drawings, system layouts, cable routing paths, and network schematic diagrams utilizing AutoCAD or similar drafting tools

• Compile detailed Bill of Materials (BOM), project submittal packages, Testing & Commissioning (T&C) checklists, and post-installation technical reports

• Author simplified user operation manuals and site-specific standard operating procedures (SOPs) for non-technical clients to ensure flawless handovers

• Document layout variations, site modifications, and equipment changes made during physical installation

• Conduct and verify full end-to-end testing, programming, and configuration of electronic security devices, access control rules, IP cameras, PA zoning, and AV matrix switchers

• Diagnose complex network configurations, IP addressing issues, hardware malfunctions, and systemic signaling errors within the auxiliary ecosystem

• Validate network infrastructure health by analyzing copper/fiber optic tester reports

• Coordinate directly with equipment manufacturers (OEMs) and software vendors to resolve bugs and handle Return Merchandise Authorization (RMA) tracking

• Conduct formal technical training sessions and system orientations for clients and system operators upon project completion

• Perform periodic site visits to audit actual hardware placements against structural blueprints

About you

• Bachelor's Degree in Electronics and Communications Engineering (ECE), Electrical Engineering (EE), Information Technology (IT), or a highly related computer/engineering field

• Minimum of 1-3 years of verifiable hands-on technical experience in deploying, troubleshooting, or designing Auxiliary / Extra-Low Voltage (ELV) hardware networks

• Strong foundation in roughing-ins, termination, and standards-compliant testing of Cat6/Cat6A LAN infrastructure and fiber optics

• Deep understanding of IP cameras, NVR/VMS software setups, storage calculations, and fundamental TCP/IP networking

• Experience installing and mapping biometric units, electromagnetic locks, door controllers, and multi-tenant management software

• Knowledgeable in setting up audio amplifiers, zone selectors, ceiling/wall speakers, video walls, and professional conference room AV hardware integrations

• Knowledgeable in AutoCAD (2D drafting) and Microsoft Office suite (specifically Excel for data charts and BOM)

• Knowledgeable in Basic Networking

• Exceptional attention to detail, highly analytical problem-solving skills, and a strong sense of urgency regarding documentation deadlines