Senior Conferencing Engineer

WTW; Pateros; Vor Ort; PHP 1.200.000 - 1.700.000; Vollzeit

Zusammenfassung

WTW, a leading Workplace Technology group, seeks an experienced AV technical lead to drive end-to-end delivery of AV solutions. You will own BAU and project work, perform advanced investigations, and coordinate with vendors and internal teams to ensure high availability.

Responsibilities include requirements gathering, design, implementation, and release management, along with thorough documentation and stakeholder communication to optimize AV performance across the enterprise.

Qualifikationen

• 5+ years of exposure to AV technologies and large enterprise AV estates.
• Experience with video/audio conferencing hardware and room systems.
• Experience coordinating with third parties to deliver services.

Aufgaben

• Take accountability for end-to-end support and delivery of AV solutions, including BAU and project work.
• Perform advanced (3rd line) incident and problem investigations for AV services.
• Assist Solutions Designer with requirements gathering, technical analysis, design and implementation of new or changed services.
• Coordinate releases and communications for new services or changes to AV estate.
• Maintain documentation, user guides, and KB articles for AV estate.
• Act as senior tech lead for investigations, remediation and root cause analysis.

Kenntnisse

AV technology expertise

Video/Audio conferencing

Stakeholder management

Incident management

Documentation & KB creation

Tools

Teams Admin Center

Poly Lens

Pro Management Portal

Jobbeschreibung

Description

• The Role
• Take accountability and responsibility for the end-to-end support and delivery of AV solutions including BAU and project driven work
• Perform advanced (3rd line) incident and problem investigation for issues impacting services owned by Workplace Technology function
• Assist Solutions Designer with requests for new services or changes to existing services owned by Enterprise Technology, including but not limited to:
• Requirements gathering
• Technical analysis
• Solution design and engineering
• Solution implementation
• Support stakeholder management and communications for new services and/or changes to existing services
• Perform release and communication activities for new services or changes to existing services
• Coordinate activities with and provide stakeholder input to other towers, technical teams and suppliers in relation to changes and releases to AV estate
• Create, manage and maintain documentation, user guides and KB articles in relation to our AV estate
• Take ownership of AV estate for management and optimal performance in partnership with Workplace Technology teams and with external partners
• Identify engineering operational improvements, articulate to platform owner and deliver improvement programs
• Maintain Information Security focus through risk mitigation and data loss prevention practices.
• Act as the Senior Technical lead to support investigation, remediation and root cause analysis of issues across the environment in support of escalations/incident management
• Qualifications
• The Requirements

Extensive exposure (5+ years) to AV technologies including but not limited to:

• Video and Audio Conferencing hardware
• Microsoft Teams Rooms for Windows and Android
• Teams Admin Center, Pro Management Portal, Poly Lens
• Previous experience with implementing and managing large Enterprise AV estate.
• Experience with AV monitoring technologies for proactive monitoring, maintenance and support
• Experience with working with third parties to deliver a common service
• WTW is an Equal Opportunity Employer