AV Support Engineer

EOS IT Management Solutions (SG) PTE. LTD.; Batangas City; On-site; PHP 300,000 - 600,000; Full time

Benefits offered by this job

Job summary

EOS IT Solutions in Batangas, Philippines, seeks an IT Support Engineer to monitor and maintain a global AV and network environment. You will provide first-line client support via phone, email, and remote access, diagnose issues across hardware, software, network, and AV systems, and ensure reliable operation of meeting rooms.

You will work with Crestron, Extron, Q-SYS, Biamp, Shure and other DSPs, optimize infrastructure security, and collaborate with regional teams to meet SLA targets while

Qualifications

• Experience in IT Engineer/Technician role with AV exposure.
• Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.).
• Ability to communicate clearly and effectively at all levels of the organization.
• Proven ability to deliver within defined measures of success.
• Analytical and pragmatic problem-solving focus.
• Self-motivated and adaptable to change.

Responsibilities

• Provide first-line contact to clients via phone, email, and remote VPN access.
• Diagnose, troubleshoot, and resolve issues across hardware, software, network, and AV systems.
• Support, configure, and maintain AV control systems (Crestron, Extron, Q-SYS).
• Configure audio DSP platforms (Biamp, Shure, Q-SYS) and other DSP solutions.
• Monitor and maintain customer endpoint estates, including AV endpoints and network devices.
• Maintain infrastructure resilience, backup, and recovery.
• Ensure high-quality IT/AV support in line with SLAs and security standards.

Skills

IT Engineer/Technician experience

AV control systems (Crestron, Extron,Q

Audio DSP platforms (Biamp, Shure)

Communication skills

Problem solving

Self-motivation

Education

Degree in Information Technology / Audio Engineering

Tools

O365 suite

WAN/MPLS

SD-WAN

Web filtering tech

Job description

EOS IT Solutions is a family-run global technology and logistics company, providing Collaboration and Business IT Support services to some of the worlds largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true international IT provider and are proud to deliver our services through global simplicity with trusted transparency.

POSITION OVERVIEW

The IT Support Engineer will support, monitor, and maintain a wide array of AV conferencing and network solutions across a global customer base. This includes hands-on work with modern AV control systems, audio DSP platforms, and enterprise collaboration technologies. The role is an ideal opportunity to have a real impact on the continued growth of the business.

WHAT YOU'LL DO

Provide first-line contact to clients via phone, email, and remote VPN access.

Diagnose, troubleshoot, and resolve technical issues in an accurate and timely manner, including hardware, software, network, and AV system faults.

Support, configure, and maintain AV control systems including Crestron, Extron, and Q-SYS, ensuring stable operation of meeting room and conferencing environments.

Configure, tune, and troubleshoot audio DSP platforms such as Biamp, Shure, Q-SYS, and other enterprise DSP solutions.

Monitor and maintain customer endpoint estates, including AV endpoints, codecs, controllers, and network-connected devices.

Maintain the current technology infrastructure to ensure that it is reliable, optimized, and fit for purpose.

Maintain infrastructure resilience, backup, and recovery.

Ensure the delivery of a high-quality, business-focused IT and AV support service in line with agreed SLAs.

Ensure that the technology infrastructure is secure and remains so, working closely with US and other regional teams.

Deliver on agreed IT strategy and contribute to the achievement of goals and objectives aligned with corporate plans.

Identify and develop opportunities for continuous improvement across IT and AV environments.

WHAT YOU NEED TO SUCCEED

Experience in an IT Engineer/Technician role with exposure to AV environments.

Hands-on experience supporting AV control systems (Crestron, Extron, Q-SYS) and audio DSP platforms (Biamp, Shure, etc.).

Ability to communicate clearly and effectively at all levels in the organisation and to different levels of technical ability.

Proven ability to work and deliver effectively within defined measures of success.

An analytical and pragmatic problem-solving focus.

Self-motivated and decisive, with the ability to adapt to change and competing demands.

PREFERRED SKILLS

Degree in Information Technology, Audio Engineering, or related subject / equivalent experience.

Recognised professional IT or AV qualifications (e.g., Crestron, Extron, Q-SYS, Biamp Tesira, Shure certifications).

Experience with the O365 suite of applications and tools.

Experience of WAN technologies such as MPLS and site-to-site VPN.

Experience of SD-WAN, internet breakout, and web-filtering technologies.

Experience supporting enterprise AV ecosystems including video conferencing platforms, room scheduling systems, and networked AV devices.

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