Senior AV Solutions Engineer

WTW; Taguig; Vor Ort; PHP 900.000 - 1.300.000; Vollzeit

Zusammenfassung

WTW in Taguig, Philippines seeks a Senior Technical Lead to own the end-to-end support and delivery of AV solutions, including BAU and project work. You will lead advanced incident investigations for services under Workplace Technology and assist in solution design, engineering and implementation of changes to the AV estate.

You will coordinate with Towers, technical teams and external partners, perform release activities, maintain documentation, and drive information security practices.

Qualifikationen

• 5+ years of exposure to AV technologies and large Enterprise AV estates.
• Experience with video and audio conferencing hardware and Rooms solutions.
• Experience working with third-party suppliers to deliver a common service.

Aufgaben

• Take accountability for end-to-end support and delivery of AV solutions.
• Perform advanced (3rd line) incident and problem investigation for services.
• Assist Solutions Designer with requirements gathering, technical analysis, design and implementation of new services or changes.
• Coordinate with other teams and suppliers on changes and releases to AV estate.
• Create, manage and maintain documentation, user guides and KB articles for the AV estate.

Kenntnisse

AV technologies

Video conferencing

Microsoft Teams Rooms

Teams Admin Center

Poly Lens

Vendor management

Tools

Microsoft Teams Rooms

Poly Lens

Teams Admin Center

Jobbeschreibung

WTW in Taguig, Philippines seeks a Senior Technical Lead to own the end-to-end support and delivery of AV solutions, including BAU and project work. You will lead advanced incident investigations for services under Workplace Technology and assist in solution design, engineering and implementation of changes to the AV estate.

You will coordinate with Towers, technical teams and external partners, perform release activities, maintain documentation, and drive information security practices.