Senior Communications & Customer Service Trainer

Staff4Me; General Santos; On-site; PHP 357,000 - 491,000; Full time

Job summary

CallTek in the Philippines is seeking a Communications and Customer Service Trainer to design and deliver training programs for our global support teams. The role focuses on building communication skills, customer service excellence, and client relationship management.

You will facilitate classroom, virtual, and blended sessions, develop materials, and collaborate with operations, QA, and HR to ensure training aligns with service standards.

Qualifications

• Bachelor's degree in education, AB English, or mass communication is preferred.
• At least 1 year of call center training experience.
• Excellent oral and written English communication skills.
• Excellent facilitation, presentation, and listening skills.
• Proficient in MS Office (Word, Excel, PowerPoint, Outlook).
• Willing to work on a shifting schedule.

Responsibilities

• Develop, update, and deliver training programs focused on communication skills, customer service excellence, conflict resolution, and client relationship management.
• Facilitate classroom, virtual, and blended learning sessions using interactive methods.
• Create training materials such as manuals, presentations, role-play exercises, and e-learning modules.
• Partner with managers, HR, and QA to identify training needs and align content with organizational goals.
• Assess training effectiveness and provide coaching or refresher sessions as needed.
• Logistics and collaboration with operations to ensure training aligns with service standards.

Skills

Oral and written English

Facilitation

Presentation

Listening skills

Education

Bachelor's degree

Tools

MS Office

Job description

CallTek in the Philippines is seeking a Communications and Customer Service Trainer to design and deliver training programs for our global support teams. The role focuses on building communication skills, customer service excellence, and client relationship management.

You will facilitate classroom, virtual, and blended sessions, develop materials, and collaborate with operations, QA, and HR to ensure training aligns with service standards.