Systems Enablement

Maya; Metro Manila; In loco; PHP 400.000 - 560.000; Tempo pieno

Descrizione del lavoro

Maya is seeking a detail-oriented professional to oversee daily operation of collections tools, including the Collections platform and the dialer. You will implement strategies in the system and monitor outcomes to improve recoveries while ensuring policy compliance.

The role requires experience in banking and lending operations, familiarity with collections platforms, and strong data skills for reporting and workflow optimization.

Competenze

• Experience in banking and lending operations and knowledge of collections processes.
• Familiarity with collections platforms and reporting requirements.
• Proficient in data analysis and Excel for decision support.
• Understanding of BSP guidelines and related policies.
• Experience in a BPO/collections environment is a plus.

Mansioni

• Oversee daily operation of collections tools including platform and dialer.
• Set up and monitor recommended collection strategies in the system.
• Ensure policies and procedures are followed; identify efficiencies and improvements.

Conoscenze

Banking & Lending

Credit analytics

Regulatory knowledge

Formazione

College Graduate of any related course

Strumenti

Dialer system

Workforce management

Descrizione del lavoro

Our goal is for everyone to make bolder choices with their finances.

To get there, we're creating an all-in-one ecosystem of financial services for today's generation of goal-getters. That feat takes extraordinary people-those with the guts to challenge the way things are and transform them into something better.

To be part of Team Maya is to be Bolder for Better.

DESCRIPTION

ABOUT US

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.

It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We arepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/

OUR VISION

Be the #1 financial services ecosystem in the Philippines through leading-edge technology.

CORE PROFILE

• Banking and/or Lending
• Credit operations, data analysis and credit modeling knowledge
• Lending business regulations and policies, BSP etc

NATURE OF WORK

This section contains the key objectives for the role.

• Responsible for the daily operation of the tools for Collections such as the Collections platform and the dialer.
• Setting up the recommended strategies and apply it on the system.
• Develop working knowledge of company policies and procedures and identify ways for efficiencies and improvements

DISPLAYED SKILL MASTERY

This section contains necessary behavioral and technical skill stack.

• Decision Making in balancing business goals and risk tolerance of the Bank
• Stress tolerance in setting up start up organizations
• Exceptional interpersonal and communication skills.
• Proactive and self-motivated learner

EXPECTED RESULTS

This section contains observable and quantifiable key measures.

• Develop a workflow system in incorporating strategies through the Collections Platform and Dialer.

REQUIRED QUALIFICATIONS

This section contains the required education and experience for the role.

• College Graduate of any related course.
• Work Experience with Collections Platforms and its management or reporting.
• Knowledge and Experience in using a dialer system or any related.
• Experience with Autodialer or Workforce management.
• Experience From Collections/BPO is an advantage.
• Average to above Average excel skills – lookup functions, pivot tables, validations, macros

OUR MANTRA

Our defiance isn’t without reason. The questions we dare to ask aren’t without cause. We challenge the way things are to transform into something better – as humans, employees, collaborators, and enablers.

To be part of Team Maya is to be Bolder for Better .

About Us

Maya is the all-in-one money platform that is bringing Filipinos bolderways to master their money.It is powered by a unique integrated financial services ecosystem that addresses the ever-evolving needs of today’s generation of moneymakers through cutting edge technology.

Welead millions of Filipinos — consumers, businesses,communities, and government agencies alike — into a version ofthe current digital economy that’s more inclusive, transparent,and empowering than ever.

We arepowered by the country's only end-to-end digital payments company Maya Philippines, Inc. and Maya Bank, Inc. for digital banking services.

Maya Bank, Inc. and Maya Philippines, Inc. are regulated by the Bangko Sentral ng Pilipinas. https://www.bsp.gov.ph/