Senior Collection Specialist (6-month Project-Based)— Philippines, Makati, Global Business Solutions+

Henkel Corporation; Makati; Hybrid; PHP 360,000 - 540,000; Full time

Benefits offered by this job

Hybrid work arrangement

Growth opportunities

Wellbeing programs

Parental leave

Flexible hours

Job summary

Henkel Philippines is seeking a Senior Collection Specialist (Project-Based) to support the Adhesives business, driving collections, reducing overdue receivables, and ensuring timely tax certificate submission. You will engage customers by phone and email, resolve payment concerns, and maintain accurate records in SAP and Excel.

The role requires at least two years in collections, SAP experience, and a degree in Accounting or Finance.

Qualifications

• Bachelor's degree in Accounting/Finance/Business Administration or related field.
• At least two years of experience in Collections, Accounts Receivable, Credit Management or similar.
• Hands-on experience with Philippine customer collections and knowledge of BIR Form 2307.
• Experience using SAP for collections and AR processes; able to navigate SAP.
• Intermediate Excel skills for reporting and data analysis.

Responsibilities

• Monitor AR aging, overdue balances, and payment trends to drive collections.
• Follow up with customers via phone and email on invoices and payment plans.
• Execute collection strategies and escalation processes to meet cash targets.
• Collect and maintain records of BIR Form 2307 and related docs.
• Collaborate with Sales, Finance, Tax, and Customer Service to resolve disputes.

Skills

Customer relationship management

Communication skills

Critical thinking

Data analysis

Education

Bachelor's degree in Accounting/Finance/BA

Tools

SAP

Excel

Job description

Senior Collection Specialist (6-month Project-Based)

Global Business Solutions+ Finance Philippines, Makati, National Capital Region Full Time Limited

As a SeniorCollection Specialist (Project-Based), you will support Henkel Philippines' Adhesives business by driving collection activities, reducing overdue receivables, and ensuring correct and timely submission of creditable withholding tax certificates. You will work directly with customers and internal stakeholders to follow up on outstanding balances, resolve payment-related concerns, and maintain accurate collection records. This role requires someone who is confident in engaging with customers through phone and email, capable of handling challenging collection conversations, and able to work independently after a short onboarding period. If you thrive in a fast-paced environment and enjoy building relationships while delivering measurable business results, this opportunity is for you.

What you´ll do

• Monitor accounts receivable aging reports, overdue balances, and customer payment trends to identify collection priorities and drive timely collections
• Contact customers via phone and email to follow up on outstanding invoices, payment commitments, payment plans, and overdue account balances
• Execute collection strategies and escalation processes to support cash collection targets and reduce aging receivables
• Collect, validate, organize, and maintain accurate records of BIR Form 2307 (Withholding Tax Certificates) and related supporting documentation
• Partner with Sales, Finance, Tax, Customer Service, and regional stakeholders to resolve payment disputes and collection-related issues
• Prepare and maintain collection reports, account updates, and documentation using SAP, Excel, and other business tools
• Follow established collection processes while proactively identifying opportunities to improve efficiency, strengthen controls, and add value to the team

What makes you a good fit

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• At least two (2) years of experience in Collections, Accounts Receivable, Credit Management, or a similar finance-related role is required
• Hands-on experience managing Philippine customer collections, including knowledge of BIR Form 2307 (Withholding Tax Certificates), is required
• Experience in using SAP for collections and accounts receivable processes; ability to independently navigate SAP is required
• Intermediate Excel skills with experience in reporting, data analysis, and tracking collection performance are preferred
• Strong customer relationship management, business partnering, reporting and analysis, critical thinking, and communication skills, with the ability to professionally manage challenging customer interactions and influence payment commitments
• Amenable to a hybrid work arrangement in our Makati office from 9:00 AM to 6:00 PM, Monday to Friday (Philippines Time)

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

JOB ID:26103478

Job Locations:Philippines, National Capital Region, Makati

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

How is work at Henkel

Philippines, Makati, Global Business Solutions+, Finance

Philippines, Makati, Global Business Solutions+, General Services, Finance