Senior Collection Specialist (6-month Project-Based)— Philippines, Makati, Global Business Solutions+

Henkel; Makati; Hybrid; PHP 469,000 - 781,000; Part time

Benefits offered by this job

Top 15 Best Workplaces in the PH by GP

Hybrid work model

Flexible hours

Work from anywhere up to 30 days/year

Global growth opportunities

Job summary

Henkel Philippines is seeking a Senior Collection Specialist for a 6-month project-based assignment in Makati. You will drive collections, reduce overdue receivables, and ensure correct submission of withholding tax certificates, while collaborating with Sales, Finance, Tax, and Customer Service teams.

You will manage BIR Form 2307 records and use SAP and Excel to track performance, with a hybrid work setup in Makati from 9:00 to 18:00, Monday to Friday PH time.

Qualifications

• Bachelor's degree in Accounting, Finance, Business Administration, or a related field.
• At least two years of experience in Collections, Accounts Receivable, Credit Management, or a similar finance-related role.
• Hands-on experience managing Philippine customer collections, including knowledge of BIR Form 2307 (Withholding Tax Certificates).
• Experience in using SAP for collections and accounts receivable processes; ability to independently navigate SAP.
• Intermediate Excel skills with experience in reporting, data analysis, and tracking collection performance.
• Strong customer relationship management, business partnering, reporting and analysis, critical thinking, and communication skills.
• Amenable to a hybrid work arrangement in our Makati office from 9:00 AM to 6:00 PM, Monday to Friday (Philippines Time).

Responsibilities

• Monitor accounts receivable aging reports, overdue balances, and customer payment trends to identify collection priorities.
• Contact customers via phone and email to follow up on outstanding invoices, payment commitments, and plans.
• Execute collection strategies and escalation processes to support cash collection targets.
• Collect, validate, and maintain records of BIR Form 2307 and related documentation.
• Partner with Sales, Finance, Tax, Customer Service, and regional stakeholders to resolve disputes.
• Prepare and maintain collection reports and documentation using SAP, Excel, and other tools.
• Follow established collection processes while identifying opportunities to improve efficiency and controls.

Skills

Accounts Receivable

SAP experience

Excel reporting

Customer relationship management

Communication skills

Financial analysis

Education

Bachelor's degree in Accounting/Finance/Business Administration

Tools

SAP

Excel

Job description

Senior Collection Specialist (6-month Project-Based)

Global Business Solutions+ Finance Philippines, Makati, National Capital Region Full Time Limited

As a SeniorCollection Specialist (Project-Based), you will support Henkel Philippines' Adhesives business by driving collection activities, reducing overdue receivables, and ensuring correct and timely submission of creditable withholding tax certificates. You will work directly with customers and internal stakeholders to follow up on outstanding balances, resolve payment-related concerns, and maintain accurate collection records. This role requires someone who is confident in engaging with customers through phone and email, capable of handling challenging collection conversations, and able to work independently after a short onboarding period. If you thrive in a fast-paced environment and enjoy building relationships while delivering measurable business results, this opportunity is for you.

What you´ll do

• Monitor accounts receivable aging reports, overdue balances, and customer payment trends to identify collection priorities and drive timely collections
• Contact customers via phone and email to follow up on outstanding invoices, payment commitments, payment plans, and overdue account balances
• Execute collection strategies and escalation processes to support cash collection targets and reduce aging receivables
• Collect, validate, organize, and maintain accurate records of BIR Form 2307 (Withholding Tax Certificates) and related supporting documentation
• Partner with Sales, Finance, Tax, Customer Service, and regional stakeholders to resolve payment disputes and collection-related issues
• Prepare and maintain collection reports, account updates, and documentation using SAP, Excel, and other business tools
• Follow established collection processes while proactively identifying opportunities to improve efficiency, strengthen controls, and add value to the team

What makes you a good fit

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• At least two (2) years of experience in Collections, Accounts Receivable, Credit Management, or a similar finance-related role is required
• Hands-on experience managing Philippine customer collections, including knowledge of BIR Form 2307 (Withholding Tax Certificates), is required
• Experience in using SAP for collections and accounts receivable processes; ability to independently navigate SAP is required
• Intermediate Excel skills with experience in reporting, data analysis, and tracking collection performance are preferred
• Strong customer relationship management, business partnering, reporting and analysis, critical thinking, and communication skills, with the ability to professionally manage challenging customer interactions and influence payment commitments
• Amenable to a hybrid work arrangement in our Makati office from 9:00 AM to 6:00 PM, Monday to Friday (Philippines Time)

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

JOB ID:26103478

Job Locations:Philippines, National Capital Region, Makati

Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application

How is work at Henkel

Philippines, Makati, Global Business Solutions+, Finance

Philippines, Makati, Global Business Solutions+, General Services, Finance