Senior Collection Specialist (6-month Project-Based)

Henkel Asia Pacific Service Centre; Makati; Hybrid; PHP 420,000 - 640,000; Full time

Benefits offered by this job

A thriving career with top employer in

Flexible work scheme with hybrid model

Diverse growth opportunities

Global wellbeing standards

Gender-neutral parental leave

Job summary

Henkel Asia Pacific Service Centre in Makati is seeking an Accounts Receivable Collections Specialist to monitor aging, contact customers, and drive timely collections using SAP and Excel.

The role involves coordinating with Sales, Finance, and Tax teams, handling BIR 2307 documentation, and supporting process improvements while working in a hybrid setup from 9:00 to 18:00 Philippines time.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• At least two (2) years of experience in Collections, Accounts Receivable, Credit Management, or a similar finance-related role is required.
• Hands-on experience managing Philippine customer collections, including knowledge of BIR Form 2307 (Withholding Tax Certificates), is required.
• Experience in using SAP for collections and accounts receivable processes; ability to independently navigate SAP is required.
• Intermediate Excel skills with experience in reporting, data analysis, and tracking collection performance are preferred.
• Strong customer relationship management, business partnering, reporting and analysis, critical thinking, and communication skills, with the ability to professionally manage challenging customer interactions and influence payment commitments.
• Amenable to a hybrid work arrangement in our Makati office from 9:00 AM to 6:00 PM, Monday to Friday (Philippines Time).

Responsibilities

• Monitor accounts receivable aging reports, overdue balances, and customer payment trends to identify collection priorities and drive timely collections
• Contact customers via phone and email to follow up on outstanding invoices, payment commitments, payment plans, and overdue account balances
• Execute collection strategies and escalation processes to support cash collection targets and reduce aging receivables
• Collect, validate, organize, and maintain accurate records of BIR Form 2307 (Withholding Tax Certificates) and related supporting documentation
• Partner with Sales, Finance, Tax, Customer Service, and regional stakeholders to resolve payment disputes and collection-related issues
• Prepare and maintain collection reports, account updates, and documentation using SAP, Excel, and other business tools
• Follow established collection processes while proactively identifying opportunities to improve efficiency, strengthen controls, and add value to the team

Skills

SAP experience

Excel reporting

Customer relationship management

Data analysis

Communication skills

Education

Bachelor’s degree in Accounting/Finance

Tools

SAP

Excel

Job description

What you´ll do

• Monitor accounts receivable aging reports, overdue balances, and customer payment trends to identify collection priorities and drive timely collections
• Contact customers via phone and email to follow up on outstanding invoices, payment commitments, payment plans, and overdue account balances
• Execute collection strategies and escalation processes to support cash collection targets and reduce aging receivables
• Collect, validate, organize, and maintain accurate records of BIR Form 2307 (Withholding Tax Certificates) and related supporting documentation
• Partner with Sales, Finance, Tax, Customer Service, and regional stakeholders to resolve payment disputes and collection-related issues
• Prepare and maintain collection reports, account updates, and documentation using SAP, Excel, and other business tools
• Follow established collection processes while proactively identifying opportunities to improve efficiency, strengthen controls, and add value to the team

What makes you a good fit

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field
• At least two (2) years of experience in Collections, Accounts Receivable, Credit Management, or a similar finance-related role is required
• Hands‑on experience managing Philippine customer collections, including knowledge of BIR Form 2307 (Withholding Tax Certificates), is required
• Experience in using SAP for collections and accounts receivable processes; ability to independently navigate SAP is required
• Intermediate Excel skills with experience in reporting, data analysis, and tracking collection performance are preferred
• Strong customer relationship management, business partnering, reporting and analysis, critical thinking, and communication skills, with the ability to professionally manage challenging customer interactions and influence payment commitments
• Amenable to a hybrid work arrangement in our Makati office from 9:00 AM to 6:00 PM, Monday to Friday (Philippines Time)

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID:26103478

Job Locations:Philippines, National Capital Region, Makati

Contact information for application-related questions:••••@henkel.com

Application Deadline:As long as the vacancy is listed on our Career Site, we are happy to receive your application