Senior Collection Specialist (6-month Project-Based)

Henkel Corporation; Makati; Hybrid; PHP 502,000 - 725,000; Part time

Benefits offered by this job

Top employer awards in Philippines

Flexible hybrid work model

Diverse growth opportunities

Global wellbeing programs

Gender-neutral parental leave

Job summary

Henkel Philippines is seeking a Senior Collection Specialist (Project-Based) to drive collections, reduce overdue receivables, and ensure timely submission of withholding tax certificates. You will work with customers and internal stakeholders to resolve payment issues, maintain accurate records, and navigate SAP-driven processes.

The role requires 2+ years in collections, strong communication, and the ability to work in a hybrid Makati office from 9:00 AM to 6:00 PM, Philippines time.

Qualifications

• 2+ years in Collections or Accounts Receivable or credit management
• Knowledge of Philippine BIR Form 2307 (Withholding Tax Certificates)
• Experience using SAP for collections and AR processes; able to navigate SAP
• Strong Excel reporting, data analysis, and collection performance tracking

Responsibilities

• Monitor accounts receivable aging reports, overdue balances, and customer payment trends to identify collection priorities and drive timely collections
• Contact customers via phone and email to follow up on invoices, payment commitments, payment plans, and overdue balances
• Execute collection strategies and escalation processes to support cash targets and reduce aging receivables
• Collect, validate, organize, and maintain records of BIR Form 2307 and related documentation
• Partner with Sales, Finance, Tax, Customer Service and regional stakeholders to resolve payment disputes and collection issues
• Prepare and maintain collection reports and documentation using SAP, Excel, and other tools
• Follow established collection processes and identify opportunities to improve efficiency and controls

Skills

Collections

Accounts Receivable

Credit Management

Interpersonal Communication

Negotiation

Data Analysis

Stakeholder Management

Hybrid Work Adaptability

Education

Bachelor's degree in Accounting, Finance, Business Administration

Tools

SAP

Excel

Job description

About this Position

As a SeniorCollection Specialist (Project-Based), you will support HenkelPhilippines' Adhesives business by driving collection activities, reducingoverdue receivables, and ensuring correct and timely submission of creditablewithholding tax certificates. You will work directly with customers and internalstakeholders to follow up on outstanding balances, resolve payment-relatedconcerns, and maintain accurate collection records. This role requires someonewho is confident in engaging with customers through phone and email, capable ofhandling challenging collection conversations, and able to work independentlyafter a short onboarding period. If you thrive in a fast-paced environment andenjoy building relationships while delivering measurable business results, thisopportunity is for you.

What you´ll do

• Monitoraccounts receivable aging reports, overdue balances, and customer paymenttrends to identify collection priorities and drive timely collections
• Contactcustomers via phone and email to follow up on outstanding invoices,payment commitments, payment plans, and overdue account balances
• Executecollection strategies and escalation processes to support cash collectiontargets and reduce aging receivables
• Collect,validate, organize, and maintain accurate records of BIR Form 2307(Withholding Tax Certificates) and related supporting documentation
• Partnerwith Sales, Finance, Tax, Customer Service, and regional stakeholders toresolve payment disputes and collection-related issues
• Prepareand maintain collection reports, account updates, and documentation usingSAP, Excel, and other business tools
• Followestablished collection processes while proactively identifyingopportunities to improve efficiency, strengthen controls, and add value tothe team

What makes you a good fit

• Bachelor’sdegree in Accounting, Finance, Business Administration, or a related field
• Atleast two (2) years of experience in Collections, Accounts Receivable,Credit Management, or a similar finance-related role is required
• Hands-onexperience managing Philippine customer collections, including knowledgeof BIR Form 2307 (Withholding Tax Certificates), is required
• Experiencein using SAP for collections and accounts receivable processes; ability toindependently navigate SAP is required
• IntermediateExcel skills with experience in reporting, data analysis, and trackingcollection performance are preferred
• Strongcustomer relationship management, business partnering, reporting andanalysis, critical thinking, and communication skills, with the ability toprofessionally manage challenging customer interactions and influencepayment commitments
• Amenableto a hybrid work arrangement in our Makati office from 9:00 AM to 6:00 PM, Monday to Friday(Philippines Time)

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.