Hybrid Senior Collections Specialist – AR & SAP Expert

Henkel Asia Pacific Service Centre; Makati; Hybrid; PHP 420,000 - 640,000; Full time

Benefits offered by this job

A thriving career with top employer in

Flexible work scheme with hybrid model

Diverse growth opportunities

Global wellbeing standards

Gender-neutral parental leave

Job summary

Henkel Asia Pacific Service Centre in Makati is seeking an Accounts Receivable Collections Specialist to monitor aging, contact customers, and drive timely collections using SAP and Excel.

The role involves coordinating with Sales, Finance, and Tax teams, handling BIR 2307 documentation, and supporting process improvements while working in a hybrid setup from 9:00 to 18:00 Philippines time.

Qualifications

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
• At least two (2) years of experience in Collections, Accounts Receivable, Credit Management, or a similar finance-related role is required.
• Hands-on experience managing Philippine customer collections, including knowledge of BIR Form 2307 (Withholding Tax Certificates), is required.
• Experience in using SAP for collections and accounts receivable processes; ability to independently navigate SAP is required.
• Intermediate Excel skills with experience in reporting, data analysis, and tracking collection performance are preferred.
• Strong customer relationship management, business partnering, reporting and analysis, critical thinking, and communication skills, with the ability to professionally manage challenging customer interactions and influence payment commitments.
• Amenable to a hybrid work arrangement in our Makati office from 9:00 AM to 6:00 PM, Monday to Friday (Philippines Time).

Responsibilities

• Monitor accounts receivable aging reports, overdue balances, and customer payment trends to identify collection priorities and drive timely collections
• Contact customers via phone and email to follow up on outstanding invoices, payment commitments, payment plans, and overdue account balances
• Execute collection strategies and escalation processes to support cash collection targets and reduce aging receivables
• Collect, validate, organize, and maintain accurate records of BIR Form 2307 (Withholding Tax Certificates) and related supporting documentation
• Partner with Sales, Finance, Tax, Customer Service, and regional stakeholders to resolve payment disputes and collection-related issues
• Prepare and maintain collection reports, account updates, and documentation using SAP, Excel, and other business tools
• Follow established collection processes while proactively identifying opportunities to improve efficiency, strengthen controls, and add value to the team

Skills

SAP experience

Excel reporting

Customer relationship management

Data analysis

Communication skills

Education

Bachelor’s degree in Accounting/Finance

Tools

SAP

Excel

Job description

Henkel Asia Pacific Service Centre in Makati is seeking an Accounts Receivable Collections Specialist to monitor aging, contact customers, and drive timely collections using SAP and Excel.

The role involves coordinating with Sales, Finance, and Tax teams, handling BIR 2307 documentation, and supporting process improvements while working in a hybrid setup from 9:00 to 18:00 Philippines time.