Senior Cloud Billing Support Engineer

Ingram Micro Philippines BPO LLC; Manila; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Ingram Micro Philippines BPO LLC is seeking a Technical Billing Support Engineer to join our global support team. You will provide expert-level technical assistance, act as a trusted advisor, and collaborate across engineering and product teams to resolve complex product issues and improve processes.

You must be a quick learner with strong problem-solving skills and excellent verbal and written communication to ensure a top-notch customer experience.

Qualifications

• Bachelor's degree in Computer Science or equivalent.

Responsibilities

• Provide level two diagnoses and issue resolution for customer requests.
• Triages to internal and external teams to resolve issues within OLAs.
• Monitor systems and handle events, including incident management.

Skills

Technical Troubleshooting

Azure Cloud

SaaS knowledge

SLA Management

Office 365

Zendesk

Education

Bachelor's degree in Computer Science

Tools

Zendesk

SAP

SQL

Azure

Docker/Kubernetes

Confluence/JIRA

Job description

Ingram Micro Philippines BPO LLC is seeking a Technical Billing Support Engineer to join our global support team. You will provide expert-level technical assistance, act as a trusted advisor, and collaborate across engineering and product teams to resolve complex product issues and improve processes.

You must be a quick learner with strong problem-solving skills and excellent verbal and written communication to ensure a top-notch customer experience.