Senior Cloud & ERP Support Engineer

Ingram Micro

Philippines

Hybrid

PHP 600,000 - 900,000

Full time

14 days+

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Benefits offered by this job

Hybrid work setup

Job summary

Ingram Micro Philippines is seeking a Technical Support Engineer to be the technical authority for complex cloud and ERP challenges. You will own escalations across Azure, AWS, and ERP environments, lead incident response, and partner with cross-functional teams to improve resilience and customer experience.

The role requires a 5+ year track record in cloud support roles, deep SQL/database knowledge, and ITIL familiarity.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, or equivalent.
5+ years in cloud support engineering, technical support, cloud operations, or SRE-adjacent roles.
Experience troubleshooting SaaS-based cloud solutions.
Solid understanding of SQL and database concepts (Apache, IIS, MySQL, MSSQL, PostgreSQL).
Strong troubleshooting ability across APIs and cloud services.
Solid understanding of ITIL processes: Incident, Problem, Change, RCA.
Exceptional communication skills and a customer-first mindset.
Ability to operate effectively in fast-paced, global, high-pressure environments.

Responsibilities

Troubleshoot and resolve advanced issues across Azure/AWS services.
Support hybrid, multi-cloud, and on-premises integrations.
Lead incident response, including bridge calls and service restoration.
Diagnose outages, performance issues, and configuration errors using monitoring tools and logs.
Troubleshoot ERP and SAP integrations, ensuring stable data flows and operations.
Conduct root cause analysis (RCA) and drive long-term improvements.
Collaborate with Engineering, Product, ERP, and vendor teams.
Maintain documentation, mentor junior engineers, and improve support processes.