Senior Billing Tech Engineer | Azure & SaaS

Ingram Micro Inc.; Taguig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Ingram Micro Inc. is seeking a Technical Billing Support Engineer to join its high-performing support team.

You will provide expert-level technical assistance to customers, diagnose complex issues, and collaborate with engineering, product, and vendor teams to minimize downtime and improve processes. The role requires strong problem-solving, excellent communication, and the ability to work across time zones in a dynamic, global environment.

Qualifications

• Bachelor's degree in Computer Science or equivalent.
• 4+ years of experience in technical billing support or related IT roles.
• Knowledge of SaaS platforms, cloud services (Azure/AWS/GCP), and web services.

Responsibilities

• Handle customer support requests with level-2 diagnoses and issue resolution.
• Triager to internal/external teams to meet OLAs, acting as a customer advocate.
• Monitor systems and events, respond to alerts quickly during working hours.
• Lead incident management for outages, coordinating with triage teams to restore service.
• Develop and maintain knowledge base articles for self-service and efficiency.
• Engage with partners to drive high-priority cases to resolution with minimal MTTR.

Skills

SaaS platforms

Azure

SQL databases

REST/JSON/XML

Zendesk

SAP

Web services

Linux/Windows

Team collaboration

Analytical problem-solving

Education

Bachelor's in Computer Science

Tools

Confluence

JIRA

Docker

Kubernetes

Job description

Ingram Micro Inc. is seeking a Technical Billing Support Engineer to join its high-performing support team.

You will provide expert-level technical assistance to customers, diagnose complex issues, and collaborate with engineering, product, and vendor teams to minimize downtime and improve processes. The role requires strong problem-solving, excellent communication, and the ability to work across time zones in a dynamic, global environment.