Tech Support Engineer: API, Databases & Cloud

Ingram Micro Philippines BPO LLC; Manila; Hybrid; PHP 420.000 - 680.000; Vollzeit

Zusammenfassung

Ingram Micro Philippines BPO is seeking a Professional Technical Billing Support Engineer to join our high-performing team. You’ll provide expert-level billing and invoice technical assistance, work with Engineering, Product Management, and Vendor teams, and act as a trusted advisor to resolve complex issues.

Experience in SaaS support, familiarity with Zendesk or Jira, cloud platforms, and API integrations is preferred.

Qualifikationen

• Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.
• 2-4 years in technical/support roles or similar.
• Experience supporting SaaS platforms, APIs, cloud apps, or enterprise software.

Aufgaben

• Respond to complex technical support requests via phone, email, and support portals.
• Diagnose and resolve issues involving software applications, cloud platforms, APIs, integrations, and infrastructure.
• Document interactions, troubleshooting steps, and case updates in the ticketing system (Zendesk/Jira).
• Develop and maintain technical documentation and knowledge bases.
• Collaborate with Engineering/Product teams to resolve issues and implement improvements.

Kenntnisse

Technical Support

SaaS

Customer Service

Troubleshooting

Ausbildung

Bachelor's Degree in CS/IT/Engineering

Tools

Zendesk

Jira

Knowledge Base

Jobbeschreibung

Ingram Micro Philippines BPO is seeking a Professional Technical Billing Support Engineer to join our high-performing team. You’ll provide expert-level billing and invoice technical assistance, work with Engineering, Product Management, and Vendor teams, and act as a trusted advisor to resolve complex issues.

Experience in SaaS support, familiarity with Zendesk or Jira, cloud platforms, and API integrations is preferred.