Tech Support Engineer: API, Databases & Cloud

Ingram Micro Philippines BPO LLC

Manila

Hybrid

PHP 420,000 - 680,000

Full time

14 days+

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Job summary

Ingram Micro Philippines BPO is seeking a Professional Technical Billing Support Engineer to join our high-performing team. You’ll provide expert-level billing and invoice technical assistance, work with Engineering, Product Management, and Vendor teams, and act as a trusted advisor to resolve complex issues.

Experience in SaaS support, familiarity with Zendesk or Jira, cloud platforms, and API integrations is preferred.

Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field, or equivalent experience.
2-4 years in technical/support roles or similar.
Experience supporting SaaS platforms, APIs, cloud apps, or enterprise software.

Responsibilities

Respond to complex technical support requests via phone, email, and support portals.
Diagnose and resolve issues involving software applications, cloud platforms, APIs, integrations, and infrastructure.
Document interactions, troubleshooting steps, and case updates in the ticketing system (Zendesk/Jira).
Develop and maintain technical documentation and knowledge bases.
Collaborate with Engineering/Product teams to resolve issues and implement improvements.