Senior Client Success & Relations Manager

KMC Solutions; Philippines; Hybrid; PHP 800,000 - 1,200,000; Full time

Benefits offered by this job

Hybrid work setup

Competitive salary and benefits

HMO + free dependent

Access to KMC's exclusive pantry (MadX

Fresh Fridge

Diverse learning & growth opps

Cloud HR platform (Sprout)

Above standard leaves

Job summary

KMC Solutions is seeking a Client Services Manager III to maintain strong client relationships and drive service excellence in a hybrid work environment. This role focuses on meeting SLAs, resolving issues with data-driven approaches, and ensuring superior client experience.

The ideal candidate brings extensive experience in account management and service delivery, with strong leadership and communication skills to manage complex client ecosystems and drive continuous improvement.

Qualifications

• Five years of experience with account management and handling service delivery, preferably managerial or supervisory.
• Solid knowledge of MS Office and presentation tools (Photoshop, PowerPoint, Adobe Premiere, MailChimp).
• Strong background in Project and Time Management.
• Exceptional commitment to customer experience.

Responsibilities

• Act as the overall point of contact for Key Accounts’ concerns regarding service delivery and contractual obligations.
• Ensure achievement of day-to-day service levels, customer experience, and quality metrics.
• Be accountable for the operational performance of client areas and exceed required metrics.
• Identify and implement operational best practices through collaboration with the wider team.
• Conduct Monthly Business Reviews to analyze client performance and address concerns in real time.
• Provide timely, constructive feedback to Management with proactive solutions to improve workflows.
• Resolve escalations in the best interest of the business.
• Deliver client requirements through internal and external support.
• Lead recurring Performance and Business Reviews with Management and Client Leaders.
• Undertake initiatives and project management plans to enhance Account Management performance.

Skills

Account management

Client relationships

Leadership

Communication

Time management

PM skills

Customer service

Interpersonal skills

Business acumen

Financial acumen

Tools

MS Office

PowerPoint

Photoshop

Adobe Premiere

MailChimp

Job description

KMC Solutions is seeking a Client Services Manager III to maintain strong client relationships and drive service excellence in a hybrid work environment. This role focuses on meeting SLAs, resolving issues with data-driven approaches, and ensuring superior client experience.

The ideal candidate brings extensive experience in account management and service delivery, with strong leadership and communication skills to manage complex client ecosystems and drive continuous improvement.