Senior Client Success & Delivery Lead (Remote)

AImagineers; Manila; Remote; PHP 1,228,000 - 1,395,000; Full time

Benefits offered by this job

Yearly bonus

13th-month pay & benefits

HMO from day one

Connectivity & power allowance

MacBook and AI tools

Job summary

AImagineers Managed IT is hiring a senior client delivery leader to own renewals and growth for Australia and New Zealand clients. You will run quarterly business reviews, manage escalations, and align delivery with business outcomes, while the Lead Engineer ensures technical quality.

This remote role in the Philippines includes an annual salary range of PHP 110,000 to 125,000 per month, with a path to career growth through an 18-month plan and regular promotions.

Qualifications

• 8+ years in managed IT service delivery with client ownership.
• Experience running quarterly or executive reviews with Australian, New Zealand, US or UK clients.
• Experience managing 10+ people, including team leads.
• Understanding of service targets, service credits, utilisation and margin per client.
• Excellent written and spoken English, and confident with business owners.
• A reliable internet connection, power backup and a quiet private workspace.

Responsibilities

• Run quarterly business reviews with client owners and executives.
• Handle escalations from unhappy clients, and turn each one into a service improvement.
• Own renewals, and spot upgrade opportunities for the sales team.
• Track service targets and service credits, and act before a client reaches the point of leaving.
• Manage margin per client and team capacity, and plan hiring with the Talent Partner.
• Manage the Lead Engineer, pod leads and the Service Coordinator.
• Keep our right-engineer guarantee: a replacement within 15 business days.
• Improve onboarding, reporting and client communication standards.
• Report monthly service, client and people numbers to the founder.

Skills

Client ownership

Executive reviews

People management

Service delivery

English communication

Remote work setup

Tools

ITIL framework

Offshore delivery

Job description

AImagineers Managed IT is hiring a senior client delivery leader to own renewals and growth for Australia and New Zealand clients. You will run quarterly business reviews, manage escalations, and align delivery with business outcomes, while the Lead Engineer ensures technical quality.

This remote role in the Philippines includes an annual salary range of PHP 110,000 to 125,000 per month, with a path to career growth through an 18-month plan and regular promotions.