Remote IT Support Engineer - AU Hours & AI Tools

AImagineers; Manila; Remote; PHP 446,000 - 558,000; Full time

Benefits offered by this job

13th-month pay

HMO from day 1

Connectivity & power allowance

MacBook + licenses

Tenure bonuses at 12 and 24 months

15 days vacation leave

15 days sick leave

SSS, PhilHealth, Pag-IBIG

Job summary

AImagineers is hiring for an IT support role based in the Philippines, serving Australian clients with Manila daytime hours. You will work directly with a named client and a full team behind you, learning MS 365, Entra ID, and Intune while using AI tooling.

A structured 18‑month plan guides your growth toward Senior Systems Administrator. We offer a clear promotion path, timely pay, and bonuses on client renewals, plus certifications funded by the company.

Qualifications

• 2+ years of L1–L2 IT support for foreign clients (Australia, New Zealand, the US or the UK preferred)
• Clear written and spoken English, and calm on the phone with a frustrated user
• Two separate internet connections at home, power backup for at least 2 hours, and a quiet private workspace
• Experience with Microsoft 365 administration and Entra ID lifecycle

Responsibilities

• Resolve user tickets in Syncro within the client’s response times
• Set up and remove users: Microsoft 365 accounts, Entra ID, licences, mailboxes and devices
• Support Windows and macOS laptops, printers, Teams and business applications
• Enrol and manage devices in Intune following the Senior engineer’s baseline
• Check patching and backup reports and escalate issues
• Call internet providers and software vendors until issues are closed
• Write runbooks for repeatable fixes
• Use Claude and Syncro automation to fix repeat issues
• Escalate out-of-scope items to the Lead Engineer with clear notes

Skills

IT support

English communication

Remote work setup

Tools

Syncro

Microsoft 365

Entra ID

Intune

Claude

PowerShell

Job description

AImagineers is hiring for an IT support role based in the Philippines, serving Australian clients with Manila daytime hours. You will work directly with a named client and a full team behind you, learning MS 365, Entra ID, and Intune while using AI tooling.

A structured 18‑month plan guides your growth toward Senior Systems Administrator. We offer a clear promotion path, timely pay, and bonuses on client renewals, plus certifications funded by the company.