Hands-On Pod Lead — Remote IT Engineering Coach

AImagineers; Taguig; Híbrido; PHP 1 116 000 - 1 228 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Yearly bonus

13th-month pay

HMO for you + 1 dependent

Connectivity allowance

MacBook + software licenses

Tenure bonuses at 12 & 24 months

15 days vacation leave

15 days sick leave

Resumo da oferta

AImagineers Managed IT is seeking a senior team lead in the Philippines to coach a pod of about 12 engineers, stay hands-on, and drive delivery for Australian and New Zealand clients. You will mentor engineers, review work, clear blockers, and handle escalations.

Remote work with occasional meetups in BGC, Taguig. Competitive monthly salary, yearly bonus, and clear growth paths including leadership progression and certification support.

Qualificações

• 7+ years in systems administration with MSP leadership experience
• Coaching ability with teams that learn from you
• High documentation standards enforced kindly
• Clear written and spoken English with clients and engineers
• Redundant internet connections, power backup, and private workspace

Responsabilidades

• Lead a pod of about 12 engineers: monthly one-to-ones, development plans and probation reviews
• Be the first escalation point for pod tickets and incidents
• Audit runbooks monthly and fix gaps with account owners
• Plan leave and cover with Service Coordinator and backups
• Manage technical relationships with pod clients and participate in quarterly reviews
• Sit on hiring panels and coach new engineers through first 90 days
• Handle complex technical work and team projects yourself
• Report pod health and risks to Lead Engineer

Conhecimentos

Coaching

Documentation

English proficiency

Remote work setup

Team leadership

Ferramentas

ITIL 4 Foundation

MS-102 / AZ-104

Descrição da oferta de emprego

AImagineers Managed IT is seeking a senior team lead in the Philippines to coach a pod of about 12 engineers, stay hands-on, and drive delivery for Australian and New Zealand clients. You will mentor engineers, review work, clear blockers, and handle escalations.

Remote work with occasional meetups in BGC, Taguig. Competitive monthly salary, yearly bonus, and clear growth paths including leadership progression and certification support.