Head of Engineering & Incident Commander (Remote)

AImagineers; Taguig; Híbrido; PHP 1 228 000 - 1 339 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Yearly bonus

13th-month pay

HMO from day one

Connectivity and power allowance

Company MacBook and licences

Tenure bonuses at 12 and 24 months

15 days vacation leave

15 days sick leave

Resumo da oferta

AImagineers is seeking an experienced Operations Leader to own delivery quality and incident management across multiple client projects. You will chart standards, coach engineers, and guide the incident response, ensuring top-tier service for engineers and clients alike.

You will work remotely from the Philippines with occasional meetups in BGC, Taguig, following Australian business hours with a Manila day shift and on-call escalation for critical incidents.

Qualificações

• 8+ years in systems administration or managed service delivery.
• 3+ years leading engineers and setting standards.
• Have run incident calls and written post-incident reviews.
• Clear written and spoken English with clients and engineers.
• Two internet connections at home with power backup and a quiet workspace.

Responsabilidades

• Own delivery quality across all clients: runbook standards and audits.
• Lead critical incidents as incident commander and write post-incident reviews.
• Be the escalation point for engineers and for clients.
• Coach engineers with monthly one-to-ones and 18-month plans.
• Run the technical part of hiring: practical exercises and interviews.
• Approve leave and cover plans to keep all seats covered.
• Maintain tools and security baselines across clients.
• Track performance and conduct probation reviews.
• Report delivery health and risks to the founder.
• Hands-on with tools for complex projects.

Conhecimentos

Team leadership

Incident management

Documentation standards

English communication

Formação académica

ITIL 4 Foundation

AZ-104 certification

AZ-305 certification

MS-102 certification

Ferramentas

Microsoft 365

Entra ID

Intune

Azure

Syncro

Descrição da oferta de emprego

AImagineers is seeking an experienced Operations Leader to own delivery quality and incident management across multiple client projects. You will chart standards, coach engineers, and guide the incident response, ensuring top-tier service for engineers and clients alike.

You will work remotely from the Philippines with occasional meetups in BGC, Taguig, following Australian business hours with a Manila day shift and on-call escalation for critical incidents.