Senior Client Success & Solutions Analyst

Nasdaq, Inc.; Pateros; Hybrid; PHP 800,000 - 1,600,000; Full time

Benefits offered by this job

HMO coverage

Employee stock purchase plan

Equity grant

Retirement plan

Annual bonus

Counseling sessions

E-learning subscriptions

Fitness and wellness programs

Job summary

Nasdaq, Inc. seeks a Senior Client Service Analyst for the NTS team to manage requirements across the system development lifecycle, guiding new clients and existing customers in preparing documents to ensure functionality is well defined and understood by customers and the internal organization.

You will manage ongoing contractual relationships and the operational delivery of services to clients within an account, serving as the primary contact and driving client satisfaction while working

Qualifications

• Bachelor's degree in any related discipline.
• At least three (3) years of proven experience in financial services or Financial Technology Industry.
• Experience or working knowledge in Capital Markets.
• Experience in using JIRA.
• Excellent English verbal and written skills.
• Experience in a client-facing role.

Responsibilities

• Build and maintain strong client relationships and provide client advice.
• Manage difficult client relationships through superior commercial and communications capabilities.
• From a business and system requirement perspective, supports design, development, testing, deployment and transition into operation when required.
• Design solutions for clients which will result in exceeding KPI’s.
• Elicit detailed business and system requirements from business owners and stakeholders.
• Write and produces detailed functional specifications for others.
• Write (or assists the technical writer in production of) operational and user documentation including release notes and ensure operational, and user documentation is accurate and complete.
• Provide user training on new functionality and handles user queries regarding system functionality.
• Respond to unresolved production support issues and participate in analysis and resolution on behalf of the business.
• Ensure that issues have full closure and take responsibility to work cross functionally until that closure is obtained.
• Through the root cause analysis, ensures process/procedure changes occur to prevent a repeat of the issue.
• Under limited supervision, provides input into project schedule, risks, scope of work and budget.
• Assume technical role in bid activities, design studies and RFI/RFP related work.
• Ensure that operational teams and subcontractors have a clear understanding of client requirements.
• Promotes the organization’s capabilities to clients, identifies sales opportunities to be forwarded to the account managers, and achieves contract extensions or additional business within the account(s)

Skills

Capital Markets knowledge

Client-facing experience

English proficiency

Education

Bachelor's degree in any related discipline

Tools

JIRA

Job description

Nasdaq, Inc. seeks a Senior Client Service Analyst for the NTS team to manage requirements across the system development lifecycle, guiding new clients and existing customers in preparing documents to ensure functionality is well defined and understood by customers and the internal organization.

You will manage ongoing contractual relationships and the operational delivery of services to clients within an account, serving as the primary contact and driving client satisfaction while working