Senior Client Service Delivery Specialist IV

JPMorganChase; Taguig; On-site; PHP 450,000 - 600,000; Full time

Job summary

JPMorganChase is seeking a Client Service Delivery Specialist IV in the Philippines to provide frontline support, address client inquiries, process transactions, and troubleshoot issues in a fast-paced environment.

You will apply policies and procedures to solve problems, identify opportunities to refer services, and work with colleagues to ensure high levels of client satisfaction and data integrity across multiple platforms.

Qualifications

• Baseline knowledge of client service operations, including transaction processing and service referral.
• Demonstrate ability to apply policies and procedures to solve non-routine problems.
• Possess excellent communication skills with probing questions to assess inquiries.
• Ability to work in a fast-paced environment and in a team setting.
• Strong interpersonal and communication skills to interact with clients.
• Ability to accurately process transactions and ensure data integrity.
• Ability to manage multiple tasks efficiently in a fast-paced environment.
• Proficiency in MS Windows and Office with multitasking across apps.

Responsibilities

• Provide daily support within our operations, addressing client inquiries, processing transactions, and troubleshooting issues using your knowledge of our policies and procedures.
• Identify opportunities to refer services based on client needs, leveraging your understanding of our financial products and market trends.

Skills

Client service basics

Transaction processing

Policy application

Effective communication

Data integrity

Teamwork

MS Office

Job description

JPMorganChase is seeking a Client Service Delivery Specialist IV in the Philippines to provide frontline support, address client inquiries, process transactions, and troubleshoot issues in a fast-paced environment.

You will apply policies and procedures to solve problems, identify opportunities to refer services, and work with colleagues to ensure high levels of client satisfaction and data integrity across multiple platforms.