Senior Client Account Manager — AVP, Servicing & Strategy

JP Morgan Chase; Manila; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

JP Morgan Chase Manila is seeking a Senior Associate in Client Account Management to lead day-to-day client servicing for institutional relationships, ensuring timely delivery and strong controls.

You will coordinate with operations, product, legal, compliance and tech, mentor junior staff, and drive process improvements across the servicing lifecycle. This role demands senior stakeholder engagement and rigorous risk awareness to support critical client relationships.

Qualifications

• Graduate or post-graduate degree.
• 8 years of relevant experience in asset management, asset servicing, or client service functions supporting institutional clients.
• Demonstrated ability to independently manage complex client servicing activities and operational issue resolution.
• Strong stakeholder management skills, with experience partnering across multiple functions and seniority levels.
• Experience leading discussions, coordinating deliverables, and driving decisions for client servicing initiatives.
• Working knowledge of operational risk management, governance practices, and escalation processes.
• Proven ability to coach, mentor, and develop junior team members.
• Strong analytical and problem-solving skills, with sound judgment and attention to detail.
• Ability to prioritize competing demands and deliver high-quality output under tight deadlines.
• Strong organizational and execution skills, including basic project management capabilities.
• Strong written and verbal communication skills, with confidence engaging senior stakeholders.

Responsibilities

• Lead day-to-day servicing oversight for assigned client relationships, ensuring consistent, high-quality delivery across servicing activities.
• Manage complex and sensitive client requests end-to-end, driving timely resolution and clear communication with stakeholders.
• Provide subject matter expertise across onboarding, account maintenance, reporting setup, cash activity support, fee and billing coordination, and guideline administration.
• Serve as an escalation point for junior team members, providing guidance and support on complex servicing matters.
• Coordinate with cross-functional partners (e.g., operations, product, legal, compliance, and technology) to deliver client outcomes and address issues.
• Plan and execute significant client activities such as account transitions, restructures, amendments, reporting changes, and client audits.
• Perform quality reviews of critical servicing activities to ensure accuracy and adherence to procedures and controls.
• Identify operational, client, regulatory, and reputational risks; escalate and drive mitigation actions in a timely manner.
• Support team capacity planning, task allocation, training, mentoring, and development of junior team members.
• Drive process improvement by identifying automation, standardization, and efficiency opportunities across the servicing lifecycle.
• Participate in governance forums and project working groups, representing servicing needs and promoting a strong risk and control culture.

Skills

Client servicing

Stakeholder management

Project management

Analytical thinking

Communication skills

Risk awareness

Governance practices

Mentoring junior staff

Attention to detail

Execution skills

Organizational skills

Senior stakeholder engagement

Education

Graduate or post-graduate degree

Tools

Excel

PowerPoint

Job description

JP Morgan Chase Manila is seeking a Senior Associate in Client Account Management to lead day-to-day client servicing for institutional relationships, ensuring timely delivery and strong controls.

You will coordinate with operations, product, legal, compliance and tech, mentor junior staff, and drive process improvements across the servicing lifecycle. This role demands senior stakeholder engagement and rigorous risk awareness to support critical client relationships.