Claims & Insurance Operations Specialist

Qoala; Metro Manila; On-site; PHP 320,000 - 450,000; Full time

Job summary

Qoala in Manila is seeking a Business Support Associate to manage claims, insurance operations, and finance tasks while supporting customer service, general affairs, and procurement. You will coordinate with internal teams and external partners to ensure timely processing.

Responsibilities include handling claims from notification to approval by the Insurance Company, policy closing with partners, and recording daily transactions and tax payments.

Qualifications

• 2–4 years in a claim position or customer service role.
• Experience handling external parties.
• Strong communication skills and well-structured communication.
• Proficient in Excel and Google Workspace.
• Fast-paced working environment.
• Based in Manila.

Responsibilities

• Handle all product claims for Qoala Partnership from notification to approval by Insurance Company.
• Monitor the claim process and maintain SLA of Insurance.
• Coordinate with sales teams and Insurance Partners in policy closing and data checks.
• Record daily transactions, invoices, tax payments, and manage accounts receivable.

Skills

Communication

Tools

Excel

Google Workspace

Job description

Qoala in Manila is seeking a Business Support Associate to manage claims, insurance operations, and finance tasks while supporting customer service, general affairs, and procurement. You will coordinate with internal teams and external partners to ensure timely processing.

Responsibilities include handling claims from notification to approval by the Insurance Company, policy closing with partners, and recording daily transactions and tax payments.