Senior Claims Operations Lead

QBE Group Shared Services Centre; Cebu City; On-site; PHP 201,000 - 279,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City, Philippines seeks a dedicated claims handler responsible for end-to-end claim management, decision making on outcomes, and proactive customer interactions throughout the claims lifecycle. You will coordinate with suppliers and assessors, establish reserves, process payments, and ensure compliance with governance standards and SLAs.

The role requires a Bachelor's degree, strong English communication, and proficiency with Microsoft Office, with a

Qualifications

• Bachelor's Degree or equivalent combination of education and relevant work experience (per HTML).
• No specific experience required (per HTML).
• Strong customer service orientation (per HTML).
• Proficiency in Microsoft Office and related business tools (per HTML).
• Excellent verbal and written communication in English (per HTML).
• Case management experience or skills preferred (per HTML).

Responsibilities

• Manage claims end-to-end in accordance with the Claims Manual and governance standards (per HTML).
• Communicate with customers throughout the claims lifecycle (per HTML).
• Coordinate with suppliers and assessors to facilitate timely claim resolution (per HTML).
• Establish claim reserves and process payments within delegated authority (per HTML).
• Identify settlement strategies to achieve optimal outcomes (per HTML).
• Support risk management with insights and trend analysis (per HTML).
• Ensure compliance with regulatory requirements and governance standards (per HTML).

Skills

Customer service

English communication

Analytical thinking

Negotiation

Problem solving

Case management

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

QBE Group Shared Services Centre in Cebu City, Philippines seeks a dedicated claims handler responsible for end-to-end claim management, decision making on outcomes, and proactive customer interactions throughout the claims lifecycle. You will coordinate with suppliers and assessors, establish reserves, process payments, and ensure compliance with governance standards and SLAs.

The role requires a Bachelor's degree, strong English communication, and proficiency with Microsoft Office, with a