End-to-End Claims Support Administrator

QBE Group Shared Services Centre; Cebu City; On-site; PHP 446,000 - 670,000; Full time

Job summary

QBE Group Shared Services Centre in Cebu City, Philippines seeks an experienced claims administrator to support the claims teams through end-to-end tasks. The role involves processing payments, ensuring compliance, communicating with customers, and assisting with recovery opportunities while maintaining accuracy and timely updates.

The ideal candidate has a Bachelor's degree or equivalent, strong customer service and English communication skills, and solid knowledge of MS tools.

Qualifications

• Bachelor's degree or equivalent combination of education and work experience.
• Customer service skills required.
• Analytical skills and negotiation abilities.
• Excellent verbal and written communication in English.

Responsibilities

• Ensure compliance with QBE policies and relevant regulations.
• Ensure compliance within delegated authority limits.
• Maintain effective communication with customers.
• Raise and authorize claims payments for valid invoices within authority.
• Settle fast track claims when invoices are available.
• Journal payments into claims.
• Triage emails to correct claims handlers.
• Contact other party to clarify invoices or documents.
• Identify recovery opportunities on claims.
• Provide information and feedback on claims activity to underwriters/risk assessors.

Skills

Customer service

MS tools

Analytical skills

Negotiation skills

Verbal and written communication

Case management

Data entry

Document management

Insurance claims processing

Time management

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

QBE Group Shared Services Centre in Cebu City, Philippines seeks an experienced claims administrator to support the claims teams through end-to-end tasks. The role involves processing payments, ensuring compliance, communicating with customers, and assisting with recovery opportunities while maintaining accuracy and timely updates.

The ideal candidate has a Bachelor's degree or equivalent, strong customer service and English communication skills, and solid knowledge of MS tools.