End-to-End Claims Operations Leader

QBE Group Shared Services Centre; Taguig; On-site; PHP 350,000 - 480,000; Full time

Job summary

QBE Group Shared Services Centre is seeking a role focused on end-to-end claim management. You will make decisions on claim outcomes, interact with customers, coordinate with suppliers, and finalize claims while ensuring portfolios stay compliant with SLAs.

The position emphasizes accuracy, regulatory compliance, and proactive communication, with opportunities to leverage Case Management skills and MS tools in a fast-paced environment.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• Experience in claims handling is preferred but not required.

Responsibilities

• Manage claims end-to-end within policies and regulations.
• Ensure compliance within delegated authority limits.
• Maintain proactive communication with customers.
• Coordinate with suppliers and assessors to manage settlements.
• Set claim cost expectations and update timelines.
• Raise payments to suppliers within delegations.
• Identify potentially fraudulent claims and escalate when needed.
• Provide information to underwriters on trends and claims activity.

Skills

Customer service

MS tools

Analytical skills

Negotiation skills

Verbal & written communication

Case management

Education

Bachelor's degree

Tools

MS Office Suite

Case Management Software

Job description

QBE Group Shared Services Centre is seeking a role focused on end-to-end claim management. You will make decisions on claim outcomes, interact with customers, coordinate with suppliers, and finalize claims while ensuring portfolios stay compliant with SLAs.

The position emphasizes accuracy, regulatory compliance, and proactive communication, with opportunities to leverage Case Management skills and MS tools in a fast-paced environment.