Senior Claims & Recoveries Support Specialist

QBE Insurance Group; Cebu City; On-site; PHP 280,000 - 420,000; Full time

Job summary

QBE Insurance Group in Cebu City is seeking an administrative professional to support recoveries and credit control with strong attention to detail. You will handle claim amendments, lifecycle tasks, and ensure documentation is properly recorded across systems while coordinating with Recoveries Specialists.

The role emphasizes compliance, data quality, timely processing of payments, and collaboration with claims teams to deliver efficient recovery outcomes.

Qualifications

• Bachelor's degree or equivalent with relevant experience in administration or claims handling.
• At least 3 years in a similar role, preferably in insurance or debt collections administration.
• Strong communication and multitasking abilities with attention to regulatory requirements.

Responsibilities

• Process claims amendments and maintain accurate claim records.
• Complete claim lifecycle admin tasks including updates, file transfers, closures, reopen requests and ownership changes.
• Review correspondence and ensure documents are attached across systems.
• Process recovery-related transactions such as receipts, recoveries, fees, and settlements.
• Support file maintenance to ensure data quality and compliance with procedures.
• Monitor work queues, diaries, and admin tasks within service levels.
• Conduct quality checks to verify system updates across platforms.
• Identify system issues, gaps, or discrepancies affecting claim administration.
• Assist with portfolio cleanup, backlog reduction and operational projects.
• Maintain compliance with internal procedures and regulatory obligations.
• Collaborate with Recoveries Specialists, Team Leaders and stakeholders to improve outcomes.

Skills

Verbal and written communication

Customer service focus

Attention to detail

Administration and organization

Multi-tasking

Team collaboration

Education

Bachelor's Degree or equivalent

3 years relevant experience

Tools

MS tools

Job description

QBE Insurance Group in Cebu City is seeking an administrative professional to support recoveries and credit control with strong attention to detail. You will handle claim amendments, lifecycle tasks, and ensure documentation is properly recorded across systems while coordinating with Recoveries Specialists.

The role emphasizes compliance, data quality, timely processing of payments, and collaboration with claims teams to deliver efficient recovery outcomes.