Senior CI Lead - Customer Experience, Night Shift

Damco Spain SL; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Maersk is hiring a Continuous Improvement Professional to drive CX‑focused process optimization across the GSC network. You will lead Lean and The Maersk Way initiatives, ensuring standardized problem solving and governance to improve customer experience and cost-to-serve.

The role requires coordinating with Product, Platform, and Tech teams, coaching capability building, and guiding CI adoption across multiple sites. Night shift and site-based work are possible.

Qualifications

• Experience applying Lean, Agile, and CI methods to streamline processes.
• Ability to lead cross-functional improvement initiatives.
• Strong analytical and data-driven mindset.

Responsibilities

• Drive CI strategy across CX processes and sites.
• Lead or support cross-functional improvement initiatives.
• Apply structured problem-solving (A3, root-cause analysis).
• Partner with Product and Technology teams to implement enhancements.
• Monitor KPIs and ensure governance and standardization.

Skills

Continuous Improvement

Lean

Change Management

Stakeholder management

Project Management

Analytical Skills

Customer Experience

Tools

Excel

Power BI

Job description

Maersk is hiring a Continuous Improvement Professional to drive CX‑focused process optimization across the GSC network. You will lead Lean and The Maersk Way initiatives, ensuring standardized problem solving and governance to improve customer experience and cost-to-serve.

The role requires coordinating with Product, Platform, and Tech teams, coaching capability building, and guiding CI adoption across multiple sites. Night shift and site-based work are possible.