Senior Continuous Improvement Specialist - CX & Ops

APM Terminals; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Maersk is seeking a Continuous Improvement Professional to develop and execute CI initiatives across the GSC network, focusing on customer experience, process quality, and operational efficiency. You will promote The Maersk Way as the standard operating system for performance management and problem solving, embedding governance and capability building.

The role involves driving CI strategy across processes and sites, leading cross-functional projects, and identifying automation opportunities to

Qualifications

• Strong project and program management skills.
• Expertise in Lean, Agile, and structured Continuous Improvement methodologies.
• Business acumen with ability to link CI initiatives to customer and financial outcomes.
• Stakeholder management and change leadership across multiple levels and functions.
• Analytical and problem-solving capabilities with a data-driven mindset.
• Experience with automation and digital enablement to improve efficiency.

Responsibilities

• Develop and execute CI strategies across processes and sites.
• Lead cross-functional improvement initiatives and governance.
• Apply structured problem solving (A3, RCA, Kaizen) to improve KPIs.
• Identify automation opportunities to reduce manual effort.
• Coach teams and enable capability building within GSC and CX.
• Monitor performance metrics and drive corrective actions.

Skills

Project management

Lean

Agile

Stakeholder management

Analytical thinking

Automation awareness

Job description

Maersk is seeking a Continuous Improvement Professional to develop and execute CI initiatives across the GSC network, focusing on customer experience, process quality, and operational efficiency. You will promote The Maersk Way as the standard operating system for performance management and problem solving, embedding governance and capability building.

The role involves driving CI strategy across processes and sites, leading cross-functional projects, and identifying automation opportunities to