Global CI Lead - Customer Experience & Efficiency

A.P. Moller - Maersk; Pasig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Maersk is seeking a Continuous Improvement Professional to develop and execute CI initiatives across the GSC network, driving customer experience, process quality, and operational efficiency. You will champion The Maersk Way and standardize problem solving across sites.

The role focuses on reducing cost-to-serve, improving customer outcomes, and building a culture of operational excellence with a global outlook.

Qualifications

• Experience applying Lean, Agile and CI methodologies to improve processes.
• Ability to influence stakeholders and enable change adoption.
• Strong analytical and data-driven mindset for KPI improvement.
• Coaching or mentoring others in CI practices is a plus.

Responsibilities

• Develop and execute CI strategies aligned with CX priorities.
• Drive process quality ownership and identify gaps for action.
• Lead or support cross-functional improvement projects (GSC, Product, Global).
• Enable resource planning and prioritization of CI initiatives.
• Design and implement risk mitigation frameworks including governance models.
• Act as custodian of quality culture and continuous improvement mindset.
• Identify and enable automation opportunities to improve efficiency.
• Monitor performance metrics and drive corrective actions.

Skills

Lean

Agile

Continuous Improvement

Stakeholder management

Problem solving

Project management

Tools

A3

Kaizen

Job description

Maersk is seeking a Continuous Improvement Professional to develop and execute CI initiatives across the GSC network, driving customer experience, process quality, and operational efficiency. You will champion The Maersk Way and standardize problem solving across sites.

The role focuses on reducing cost-to-serve, improving customer outcomes, and building a culture of operational excellence with a global outlook.