Continuous Improvement Senior Specialist - Ocean LAM NAM

Damco Spain SL; Philippines; On-site; PHP 600,000 - 1,000,000; Full time

Job summary

Maersk is hiring a Continuous Improvement Professional to drive CX‑focused process optimization across the GSC network. You will lead Lean and The Maersk Way initiatives, ensuring standardized problem solving and governance to improve customer experience and cost-to-serve.

The role requires coordinating with Product, Platform, and Tech teams, coaching capability building, and guiding CI adoption across multiple sites. Night shift and site-based work are possible.

Qualifications

• Experience applying Lean, Agile, and CI methods to streamline processes.
• Ability to lead cross-functional improvement initiatives.
• Strong analytical and data-driven mindset.

Responsibilities

• Drive CI strategy across CX processes and sites.
• Lead or support cross-functional improvement initiatives.
• Apply structured problem-solving (A3, root-cause analysis).
• Partner with Product and Technology teams to implement enhancements.
• Monitor KPIs and ensure governance and standardization.

Skills

Continuous Improvement

Lean

Change Management

Stakeholder management

Project Management

Analytical Skills

Customer Experience

Tools

Excel

Power BI

Job description

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.

You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other.

Job Description Summary:

The Continuous Improvement Professional is responsible for developing and executing CI initiatives to enhance Customer Experience performance, process quality, and operational efficiency across the GSC network. The role drives the adoption of The Maersk Way as the standard operating system for performance management and problem solving, ensuring a structured and sustainable approach to continuous improvement, governance, and capability building. Continuous Improvement (CI) within Customer Experience focuses on systematically improving processes, reducing cost-to-serve, enhancing customer outcomes, and building a sustainable culture of operational excellence across the GSC network. CI acts as the engine that converts operational scale into measurable value through standardization, capability building, and structured problem solving.

Key Responsibilities:

Professional Stream

The Professional stream includes individual contributors who apply advanced knowledge of Continuous Improvement, Operational Excellence, and Customer Experience processes to deliver measurable business outcomes. Work at this level focuses on:

Driving CI strategy execution and maturity across processes and sites

Applying structured methodologies (Lean, The Maersk Way) to solve business problems

Leading or supporting cross-functional improvement initiatives

Influencing stakeholders and enabling change adoption

Individuals may coach or mentor others, lead projects, and support capability building initiatives, while not having direct people management responsibilities.

Progression within this stream reflects increasing depth in CI expertise, ability to lead complex transformations, and influence across functions, products, and regions.

Accountabilities

Develop and execute CI strategies aligned with global and regional CX priorities

Drive process quality ownership, including identification of gaps and improvement actions

Support and lead cross-functional projects and change initiatives (GSC, Product, Global)

Enable resource planning and prioritization of CI initiatives and pipeline

Design and implement risk mitigation frameworks, including audits and governance models

Act as custodian of quality culture and continuous improvement mindset

Identify and enable automation opportunities to improve efficiency and scalability

Critical Tasks

Execute CI strategies and track maturity, adoption, and outcomes across processes and sites

Own and implement process quality frameworks, linking performance gaps to capability building and training interventions

Lead or support complex improvement projects ensuring alignment, governance, and successful adoption

Partner with Product, Platform, and Technology teams to drive implementation of enhancements within GSC

Apply structured problem-solving techniques (e.g., A3, root cause analysis, Kaizen) to improve KPIs

Identify opportunities for automation and digital enablement to reduce manual effort and improve accuracy

Monitor performance metrics, identify defects, and drive corrective and preventive actions

Promote standardization and ensure CI tools, frameworks, and ways of working are embedded in daily operations

Capabilities

Strong project and program management skills

Expertise in Lean, Agile, and structured Continuous Improvement methodologies

Business acumen with ability to link CI initiatives to customer and financial outcomes

Stakeholder management and change leadership across multiple levels and functions

Strong analytical and problem-solving capabilities with a data-driven mindset

Technology awareness, including automation, AI, and digital tools

Coaching and capability development mindset

Enterprise thinking with ability to drive standardization and scalability

Impact

The role contributes directly to:

Improved customer experience and service quality

Reduced cost-to-serve through efficiency and automation

Stronger operational governance and risk mitigation

Sustainable culture of continuous improvement and performance excellence

Delivery of measurable business value through standardized and scalable solution

Skills and Competencies:

Ability to lead or support cross-functional improvement projects and drive measurable outcomes

Experience in process governance, risk mitigation, and performance tracking (KPIs)

Strong business acumen, ideally within logistics or supply chain operations

Proven experience in process optimization, quality frameworks, and operational excellence

Strong stakeholder management and influencing skills, with ability to engage senior leaders

Effective change management and adoption enablement capability

Solid project management skills, including planning, execution, and governance

Willing to work on a night shift schedule and in a site-based setup.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
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