Senior Group Lead, Retail Contact Center - Night Shift

TASQ Staffing Solutions; Cebu City; On-site; PHP 446,000 - 725,000; Full time

Job summary

TASQ Staffing Solutions in Cebu City is seeking a results-driven leader for a night-shift, onsite role at IT Park.

The position requires a Bachelor's degree and 4+ years in a contact center/BPO environment, with at least 2 years in a leadership role. You will lead and mentor a team, manage daily workflows, implement process improvements, and monitor KPIs to drive productivity and service quality.

Qualifications

• Bachelor's degree in a relevant field.
• 4+ years in Contact Center/BPO.
• 2+ years in a leadership role.
• Strong customer service orientation.

Responsibilities

• Leadership & Mentorship: Lead, motivate, and develop team members, fostering a culture of collaboration, accountability, and continuous learning.
• Operational Excellence: Manage daily workflows, assign tasks, and implement process improvements to enhance productivity.
• Performance Management: Monitor, analyze, and report on KPIs to ensure targets are met.

Skills

Leadership

Customer service orientation

People management

Education

Bachelor's Degree

Job description

TASQ Staffing Solutions in Cebu City is seeking a results-driven leader for a night-shift, onsite role at IT Park.

The position requires a Bachelor's degree and 4+ years in a contact center/BPO environment, with at least 2 years in a leadership role. You will lead and mentor a team, manage daily workflows, implement process improvements, and monitor KPIs to drive productivity and service quality.