Senior Call Center Specialist | Flexible Hours

Recruitify_HR; Pasig; On-site; PHP 390,600 - 502,200; Full time

Job summary

A recruitment agency is seeking an experienced customer service representative in Metro Manila, Philippines. The successful candidate will manage customer calls, provide guidance on products and services, and resolve complaints efficiently. Ideal applicants should have over 13 years in customer service, possess excellent communication skills, and be flexible with work hours. This position values a customer-oriented mindset and teamwork in enhancing service quality.

Qualifications

• 13 years of experience in a call center or customer service role.
• Ability to work flexible hours, including evenings and weekends.
• Comfortable working in a call center environment.

Responsibilities

• Manage inbound and outbound customer calls professionally and efficiently.
• Provide accurate information and guidance to customers on products and services.
• Resolve customer complaints and issues in a timely and satisfactory manner.
• Document all customer interactions and maintain comprehensive records.
• Collaborate with team members to improve service quality and customer satisfaction.

Skills

Excellent verbal communication

Interpersonal skills

Strong problem-solving abilities

Customer-oriented mindset

Education

Bachelor's degree in any field

Job description

A recruitment agency is seeking an experienced customer service representative in Metro Manila, Philippines. The successful candidate will manage customer calls, provide guidance on products and services, and resolve complaints efficiently. Ideal applicants should have over 13 years in customer service, possess excellent communication skills, and be flexible with work hours. This position values a customer-oriented mindset and teamwork in enhancing service quality.