Senior Call Center Specialist - Bonus, Equity, HMO (Taguig)

Recruitify_HR; Taguig; On-site; PHP 304,668 - 364,932; Full time

Benefits offered by this job

Equity Incentive Plan

Performance Bonus

Incentives

HMO

Annual Company Trip

Free Meals

Sleeping Quarters

Job summary

A recruitment agency is seeking a Call Center Representative in Taguig. The ideal candidate will manage calls, address customer inquiries, and work collaboratively to meet performance goals. Candidates should have 3-5 years of call center experience, excellent communication skills, and a customer-centric attitude. Benefits include an equity incentive plan and performance bonuses, with a working environment that may require flexibility in hours, including weekends.

Qualifications

• 3–5 years of experience in a call center or customer service role.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Flexible working hours may be required, including weekends.

Responsibilities

• Manage inbound and outbound calls while maintaining a high level of customer satisfaction.
• Address customer inquiries, resolve issues, and provide accurate information for product and service queries.
• Document and track customer interactions through internal systems.
• Collaborate with team members to achieve individual and team performance goals.
• Participate in training sessions to improve product knowledge and customer service skills.

Skills

Excellent communication skills

Interpersonal skills

Problem-solving abilities

Customer-centric attitude

Education

Bachelor’s degree in any field

Job description

A recruitment agency is seeking a Call Center Representative in Taguig. The ideal candidate will manage calls, address customer inquiries, and work collaboratively to meet performance goals. Candidates should have 3-5 years of call center experience, excellent communication skills, and a customer-centric attitude. Benefits include an equity incentive plan and performance bonuses, with a working environment that may require flexibility in hours, including weekends.