Sr. Business Analyst (BPO) | Eastwood City

Tech Mahindra; Quezon City; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading technology consulting firm in Quezon City is seeking a professional to drive digital transformation initiatives. This role requires a minimum of 3 to 5 years of experience in Process Improvement and Business Transformation across various domains. The ideal candidate should possess good analytical skills and familiarity with tools like JIRA and VISIO. This position offers an opportunity to collaborate with stakeholders and implement change effectively.

Qualifications

• 3 to 5 years of overall experience in Process Improvement and Business Transformation.
• Experience in relevant domains: Social Media, Healthcare, Telecom, etc.
• Good communication skills and ability to train users.

Responsibilities

• Understand and analyze current business processes for digital transformation.
• Collaborate with stakeholders to define business requirements.
• Monitor and improve digital transformation initiatives.

Skills

Process Improvement

Business Transformation

Analytical skills

Customer service orientation

Flexibility

Ownership

Education

Six Sigma YB or GB

Minimum 3 to 5 years experience

Tools

FIGMA

VISIO

JIRA

Microsoft Suite

MindMapping Tools

Job description

Responsibilities

• Understand and analyze the current business processes, systems, and models. Identify areas that could benefit from digital transformation
• Collaborate with stakeholders to gather and define business requirements for the digital transformation initiative
• Use data analysis tools and techniques to identify trends, insights, and areas of improvement that can guide the digital transformation strategy
• Work with technical team, alliance or partners to develop and design digital solutions to meet the identified business needs
• Coordinate with IT teams, third party or internal project managers, and other stakeholders to ensure the successful implementation of digital transformation initiatives. This may involve setting tasks, timelines, and resources for the project
• Assist in managing change as the organization transitions to new digital systems and processes. This could involve training users, providing support, and addressing any resistance to change
• Communicate effectively with all stakeholders, including management, IT staff, and end-users. This may involve presenting recommendations, getting buy-in for initiatives, and updating stakeholders on project progress
• Ensure continuous learning to be able to get updated of the latest digital technology trends and how they could be leveraged to benefit our customers
• Identify potential risks associated with digital transformation initiatives and develop plans to mitigate these risks
• Monitor the performance of digital transformation initiatives and make recommendations for improvements. This could involve tracking key performance indicators (KPIs), conducting post-implementation reviews, and making adjustments as necessary

Qualifications

• Minimum 3 to 5 years of overall experience and 2 to 3 years of experience as Process Improvement and Business Transformation in domains Social Media/ Healthcare/Life Sciences/Telecom/FnA/Manufacturing/ HiTech/Retail/BFSI/Ecommerce Skills
• Six Sigma YB or GB
• Good Analytical skills and familiar with Analytical tools
• Customer service orientation
• Technical Expertise
• Concern for Excellence
• BPM and PM tools - FIGMA, VISIO, JIRA, Microsoft Suite, MindMapping Tools
• Good Oral and Handwritten communication
• Self-driven, Flexibility, Ownership