Business Analyst (Project Management and Transformation)

Recruitify_HR; Quezon City; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading recruitment firm is looking for a Business Analyst specializing in Project Management and Transformation. This role involves understanding business processes, collaborating with stakeholders, and using data analysis to guide digital transformation initiatives. Ideal candidates should have 3-5 years of BPO experience and relevant skills in analytical tools. The position offers a hybrid work setup based in Quezon City, with a salary of up to PHP 70k monthly gross.

Qualifications

• Minimum 3 to 5 years of overall experience in BPO.
• 2 to 3 years of experience in Process Improvement and Business Transformation.
• Experience in domains like Social Media, Healthcare, Life Sciences, Telecom, FnA, Manufacturing, HiTech, Retail, BFSI, Ecommerce.

Responsibilities

• Understand and analyze current business processes and identify areas for digital transformation.
• Collaborate with stakeholders to define business requirements.
• Use data analysis tools to identify trends and insights.
• Work with technical teams to design digital solutions.
• Coordinate with IT and project managers for project implementation.
• Assist with change management as the organization transitions.
• Communicate with stakeholders to present recommendations.
• Ensure continuous learning on digital technology trends.
• Identify and mitigate risks associated with digital initiatives.
• Monitor performance and recommend improvements.

Skills

Six Sigma YB or GB

PMP certified

Good analytical skills

Customer service orientation

Data Analyst background

Process Analyst background

Technical Analyst background

BPM and PM tools – Figma, Visio, Jira, Microsoft Suite, Mind Mapping Tools

Good oral and handwritten communication

Self-driven, flexibility, ownership

BPO experience

Tools

Figma

Visio

Jira

Microsoft Suite

Mind Mapping Tools

Job description

Job Title: Business Analyst (Project Management and Transformation)

Project: Capability Consulting

Salary: Up to PHP 50k–70k monthly gross only

Location: Eastwood, Quezon City, Philippines

Work Set Up and Shift: Hybrid, must be flexible 3–4 days onsite

Day shift, requires flexibility with different time zones

Role and Responsibilities:

• Understand and analyze the current business processes, systems, and models. Identify areas that could benefit from digital transformation.
• Collaborate with stakeholders to gather and define business requirements for the digital transformation initiative.
• Use data analysis tools and techniques to identify trends, insights, and areas of improvement that can guide the digital transformation strategy.
• Work with technical team, alliance or partners to develop and design digital solutions to meet the identified business needs.
• Coordinate with IT teams, third party or internal project managers, and other stakeholders to ensure the successful implementation of digital transformation initiatives. This may involve setting tasks, timelines, and resources for the project.
• Assist in managing change as the organization transitions to new digital systems and processes. This could involve training users, providing support, and addressing any resistance to change.
• Communicate effectively with all stakeholders, including management, IT staff, and end-users. This may involve presenting recommendations, getting buy-in for initiatives, and updating stakeholders on project progress.
• Ensure continuous learning to be able to get updated on the latest digital technology trends and how they could be leveraged to benefit our customers.
• Identify potential risks associated with digital transformation initiatives and develop plans to mitigate these risks.
• Monitor the performance of digital transformation initiatives and make recommendations for improvements. This could involve tracking key performance indicators (KPIs), conducting post-implementation reviews, and making adjustments as necessary.

Qualifications:

Knowledge (including education and experience)

• Minimum 3 to 5 years of overall experience in BPO and 2 to 3 years of experience in Process Improvement and Business Transformation in the domains Social Media / Healthcare / Life Sciences / Telecom / FnA / Manufacturing / HiTech / Retail / BFSI / Ecommerce.

Skills

• Six Sigma YB or GB (preferred)
• PMP certified (preferred)
• Good analytical skills and familiar with analytical tools
• Customer service orientation
• Data Analyst, Process Analyst, and Technical Analyst background
• BPM and PM tools – Figma, Visio, Jira, Microsoft Suite, Mind Mapping Tools
• Good oral and handwritten communication
• Self-driven, flexibility, ownership
• With BPO experience