Senior Business Analyst

Recruitify_HR; Quezon City; On-site; PHP 558,000 - 781,200; Full time

Job summary

A leading recruitment firm is seeking a Business Analyst in Quezon City to support digital transformation initiatives. The ideal candidate will have 3-5 years of experience in BPO and strong analytical skills. Responsibilities include analyzing processes, gathering requirements, and coordinating project implementation with stakeholders. The role requires flexibility and effective communication skills. A hybrid work schedule is offered with a salary of up to PHP 70K monthly.

Qualifications

• 3-5 years of experience in BPO, 2-3 years in Process Improvement and Business Transformation.
• Experience in domains such as Social Media, Healthcare, Life Sciences, Telecom, etc.

Responsibilities

• Analyze business processes and identify areas for digital transformation.
• Collaborate to gather business requirements for digital initiatives.
• Use data analysis to identify trends and insights guiding transformation.
• Coordinate with teams to implement solutions for business needs.
• Assist in managing change during transitions to digital systems.
• Communicate effectively with stakeholders on project updates.
• Stay updated on digital technology trends for customer benefit.
• Identify and mitigate risks related to digital initiatives.
• Monitor performance of transformation initiatives and recommend improvements.

Skills

Analytical skills and familiarity with analytical tools

Data Analyst, Process Analyst, Technical Analyst background

BPM and PM tools – FIGMA, VISIO, Jira

Good oral and written communication

Self-driven, flexibility, ownership

Education

Bachelor’s degree in relevant field

Tools

Microsoft Suite

MindMapping Tools

Job description

Job Description

Hybrid - Quezon City 3-5 Yrs Exp Bachelor Full-time

Job Title: Business Analyst (Project Management and Transformation)

Project: Capability Consulting

Salary: Up to PHP 50k–70K monthly gross only

Work Set Up and Shift: Hybrid; must be flexible, 3–4 days onsite

Day shift; requires flexibility with different time zones

Role and Responsibilities:

• Understand and analyze the current business processes, systems, and models. Identify areas that could benefit from digital transformation.
• Collaborate with stakeholders to gather and define business requirements for the digital transformation initiative.
• Use data analysis tools and techniques to identify trends, insights, and areas of improvement that can guide the digital transformation strategy.
• Work with technical team, alliance, or partners to develop and design digital solutions to meet the identified business needs.
• Coordinate with IT teams, third party or internal project managers, and other stakeholders to ensure the successful implementation of digital transformation initiatives. This may involve setting tasks, timelines, and resources for the project.
• Assist in managing change as the organization transitions to new digital systems and processes. This could involve training users, providing support, and addressing any resistance to change.
• Communicate effectively with all stakeholders, including management, IT staff, and end-users. This may involve presenting recommendations, getting buy-in for initiatives, and updating stakeholders on project progress.
• Ensure continuous learning to stay updated on the latest digital technology trends and how they could be leveraged to benefit our customers.
• Identify potential risks associated with digital transformation initiatives and develop plans to mitigate these risks.
• Monitor the performance of digital transformation initiatives and make recommendations for improvements. This could involve tracking key performance indicators (KPIs), conducting post-implementation reviews, and making adjustments as necessary.

Qualifications:

Knowledge (including education and experience): Minimum 3 to 5 years of overall experience in BPO and 2 to 3 years of experience in Process Improvement and Business Transformation in the domains of Social Media / Healthcare / Life Sciences / Telecom / F&A / Manufacturing / HiTech / Retail / BFSI / Ecommerce.

Skills:

• Good analytical skills and familiarity with analytical tools
• Data Analyst, Process Analyst, and Technical Analyst background
• BPM and PM tools – FIGMA, VISIO, Jira, Microsoft Suite, MindMapping Tools
• Good oral and written communication
• Self-driven, flexibility, ownership

Pre-Screening Notes:

• Years of Experience in Process Improvement and Business Transformation (in domains such as Social Media, Healthcare, Life Sciences, Telecom, F&A, Manufacturing, HiTech, Retail, BFSI, Ecommerce):
• Project Management Business Analyst lean six sigma/ pmp certi process improvement