Senior Branch Channel & Operations Leader

Security Bank Corporation; Nueva Ecija; On-site; PHP 600,000 - 900,000; Full time

Job summary

Security Bank Corporation is seeking a Branch Channel Manager to oversee daily branch operations, ensure compliance with banking policies, and support sales through cross-selling of products. The role emphasizes strong leadership, risk awareness, and customer service excellence.

The candidate will supervise branch staff, ensure proper adherence to KYC and regulatory requirements, and contribute to improving service quality across all channels within the branch network.

Qualifications

• Bachelor’s degree required in a relevant field.
• Minimum of 3 years of Branch Banking Operations at a supervisory level.
• Knowledge of general banking laws and regulations, branch management, and people management.
• Ability to communicate effectively and balance productivity, compliance, and profitability.

Responsibilities

• Supervise daily branch operations across all channels to ensure service standards are met.
• Screen and interview prospective clients per KYC guidelines for onboarding and account opening.
• Support in-branch sales activities, promote alternate channels, and cross-sell bank products while addressing customer inquiries and complaints.
• Oversee vault and security practices, including keys and passwords, per bank policies.
• Coach staff on regulations and policies to improve operational knowledge.

Skills

People management

Sales & cross-selling

Communication

Regulatory knowledge

Education

Bachelor's degree in Business Management / Commerce / Finance / Banking

Tools

Banking systems

Job description

Security Bank Corporation is seeking a Branch Channel Manager to oversee daily branch operations, ensure compliance with banking policies, and support sales through cross-selling of products. The role emphasizes strong leadership, risk awareness, and customer service excellence.

The candidate will supervise branch staff, ensure proper adherence to KYC and regulatory requirements, and contribute to improving service quality across all channels within the branch network.