Senior Branch Operations Manager

Bank of Commerce (Philippines); Malaybalay; On-site; PHP 446,000 - 725,000; Full time

Job summary

Bank of Commerce (Philippines) is seeking an Over-all in charge at a branch to supervise and manage operations and service delivery in the assigned location. The role emphasizes adherence to internal/external regulations, bank policies, procedures and ethics.

The successful candidate will lead branch operations, monitor cash flow, ensure security, and coordinate staff rotation while handling inquiries and escalating issues as needed.

Qualifications

• Graduate of any 4-year degree course.
• Approximately 5 years branch operations and people management experience.
• Knowledge of policies, procedures and ethics.

Responsibilities

• Ensure operations personnel are aware and knowledgeable of all policies and procedures covering branch transactions, rules and regulations.
• Assist and handle resolution of operational queries, problems and customer complaints at branch level and elevate issues as required.
• Primarily responsible for proper cash management and monitoring of the branch CIV; ensure branch has adequate cash for clients and ATMs.
• Maintain branch premises keys and alarm access; ensure branch opened only by authorized key holders and required security support.
• Plan and implement job rotation and cross posting of branch personnel in compliance with policies.
• Execute other duties and functions as assigned by superiors.

Skills

People management

Branch operations

Customer service

Regulatory compliance

Education

Bachelor's degree

Tools

Core banking system

Job description

Bank of Commerce (Philippines) is seeking an Over-all in charge at a branch to supervise and manage operations and service delivery in the assigned location. The role emphasizes adherence to internal/external regulations, bank policies, procedures and ethics.

The successful candidate will lead branch operations, monitor cash flow, ensure security, and coordinate staff rotation while handling inquiries and escalating issues as needed.