BFSI BPO Operations Lead: Drive CX & Process Excellence

Gratitude Philippines; Cebu City; On-site; PHP 600,000 - 900,000; Full time

Job summary

A leading customer service provider in Cebu City seeks an Operations Manager to lead and develop a high-performing team of representatives. The role involves managing team performance, improving processes, and enhancing client relationships. The ideal candidate will have strong leadership skills, a solid background in customer service operations, and a Bachelor's degree. This position offers an opportunity to make a significant impact within a passionate team.

Qualifications

• Proven track record in managing operations in customer service.
• Strong leadership to develop high-performing teams.
• Excellent problem-solving and decision-making skills.

Responsibilities

• Manage and lead a team of customer service representatives.
• Monitor and analyze key performance metrics for improvement.
• Collaborate with teams to enhance the customer experience.
• Liaise with clients to understand their needs.
• Foster a positive work culture supporting team development.
• Ensure compliance with relevant policies and regulations.

Skills

Leadership skills

Problem-solving

Communication

Data analysis

Education

Bachelor's degree

Job description

A leading customer service provider in Cebu City seeks an Operations Manager to lead and develop a high-performing team of representatives. The role involves managing team performance, improving processes, and enhancing client relationships. The ideal candidate will have strong leadership skills, a solid background in customer service operations, and a Bachelor's degree. This position offers an opportunity to make a significant impact within a passionate team.