BPO Finance Team Lead

NTT DATA, Inc.; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Company benefits

Job summary

A leading technology services company is seeking a BPO Supervisor for its Quezon City office. This role involves leading a team of financial services representatives to deliver high-quality customer support and ensure compliance with financial regulations. The ideal candidate has 2+ years of supervisory experience and strong analytical skills. This position offers competitive benefits and potential career advancement opportunities.

Qualifications

• 2 years experience in a supervisor role.
• 2 years experience using a computer with Microsoft Windows applications.
• 2 years experience in analytical mindset with proficiency in MS Excel.

Responsibilities

• Supervises team ensuring highest quality of service is provided to clients.
• Monitors performance of team and reports results.
• Assists team with escalated client or account issues.
• Manages the hiring and staffing of a diverse workforce.

Skills

Analytical mindset

Client service skills

Solid analytical / problem solving skills

Leadership capabilities

Education

High school diploma or GED

Tools

Microsoft Excel

Reporting tools

Job description

A leading technology services company is seeking a BPO Supervisor for its Quezon City office. This role involves leading a team of financial services representatives to deliver high-quality customer support and ensure compliance with financial regulations. The ideal candidate has 2+ years of supervisory experience and strong analytical skills. This position offers competitive benefits and potential career advancement opportunities.