BPO Supervisor

NTT DATA, Inc.; Quezon City; On-site; PHP 334,800 - 502,200; Full time

Benefits offered by this job

Company benefits

Job summary

A leading technology services company is seeking a BPO Supervisor for its Quezon City office. This role involves leading a team of financial services representatives to deliver high-quality customer support and ensure compliance with financial regulations. The ideal candidate has 2+ years of supervisory experience and strong analytical skills. This position offers competitive benefits and potential career advancement opportunities.

Qualifications

• 2 years experience in a supervisor role.
• 2 years experience using a computer with Microsoft Windows applications.
• 2 years experience in analytical mindset with proficiency in MS Excel.

Responsibilities

• Supervises team ensuring highest quality of service is provided to clients.
• Monitors performance of team and reports results.
• Assists team with escalated client or account issues.
• Manages the hiring and staffing of a diverse workforce.

Skills

Analytical mindset

Client service skills

Solid analytical / problem solving skills

Leadership capabilities

Education

High school diploma or GED

Tools

Microsoft Excel

Reporting tools

Job description

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a BPO Supervisor to join our team in Metro Manila, Quezon (PH-QUE), Philippines (PH).

We are seeking a BPO Financial Account Supervisor is responsible for leading a team of financial services representatives to deliver high-quality customer support, transaction processing, and account servicing. The role ensures operational excellence, compliance with financial regulations, and consistent achievement of client and organizational performance metrics.

This position is eligible for company benefits

Basic Qualifications

• 2 Year experience in Supervisor Role
• 2 Year experience using a computer with Microsoft Windows PC applications.
• 2 Year experience in Analytical mindset with proficiency in MS Excel and reporting tools
• High school diploma or GED Preferences.

Responsibilities

• Supervises team ensuring highest quality of service is provided to clients.
• Monitors performance of team and reports results and issues to higher-level leadership.
• Assists team with escalated client or account issues.
• Manages the hiring, staffing, and maintenance of a diverse and effective workforce.
• Responsible for career development / planning, performance and pay discussions of team members.
• Interacts with clients and internal departments to resolve issues.
• Leads staff to complete assignments using established guidelines, policies, and procedures.
• Demonstrates professional courtesy and represents the company in a positive manner in all areas of internal and external communications.
• Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained.
• Compiles and analyzes data to identify trends for root cause analysis.
• Demonstrated client service skills and leadership capabilities.
• Knowledge, understanding and application of project management principles and methodologies.
• Solid analytical / problem solving skills.
• Demonstrated budgeting, business financial and P&L skills.

New hire must have a working device (such as cell phone or tablet) for the 2-Factor Authentication process.

All new hires will be required to successfully complete our Call Center training classes and demonstrate proficiency of the material.

Must Pass Drug screen.

Must Pass a background check with Education check and employment verification check.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners.NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.