Senior Associate, Institutional Client Servicing

Hammerjack Pty Ltd; Taguig; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Senior Associate in Client Account Management to lead day-to-day servicing for complex institutional relationships, ensuring timely delivery, strong controls, and clear stakeholder coordination.

You will act as a key escalation point, collaborate with operations, product, legal, compliance, and technology teams to resolve issues and drive continuous improvement across servicing processes while guiding junior colleagues.

Qualifications

• Graduate or post-graduate degree.
• 8 years of relevant experience in asset management or client service.
• Ability to independently manage complex client servicing activities.
• Strong stakeholder management across multiple functions and seniority levels.
• Experience leading discussions, coordinating deliverables, and driving decisions.
• Knowledge of operational risk management, governance, and escalation processes.
• Ability to coach and develop junior team members.
• Strong analytical and problem-solving skills with attention to detail.
• Ability to prioritize competing demands and deliver under tight deadlines.
• Strong organizational and execution skills, including basic project management.
• Excellent written and verbal communication with senior stakeholders.

Responsibilities

• Lead day-to-day servicing oversight for assigned client relationships, ensuring consistent, high-quality delivery across servicing activities
• Manage complex and sensitive client requests end-to-end, driving timely resolution and clear communication with stakeholders
• Provide subject matter expertise across onboarding, account maintenance, reporting setup, cash activity support, fee and billing coordination, and guideline administration
• Serve as an escalation point for junior team members, providing guidance and support on complex servicing matters
• Coordinate with cross-functional partners (e.g., operations, product, legal, compliance, and technology) to deliver client outcomes and address issues
• Plan and execute significant client activities such as account transitions, restructures, amendments, reporting changes, and client audits
• Perform quality reviews of critical servicing activities to ensure accuracy and adherence to procedures and controls
• Identify operational, client, regulatory, and reputational risks escape and drive mitigation actions in a timely manner
• Support team capacity planning, task allocation, training, mentoring, and development of junior team members
• Drive process improvement by identifying automation, standardization, and efficiency opportunities across the servicing lifecycle
• Participate in governance forums and project working groups, representing servicing needs and promoting a strong risk and control culture

Skills

Stakeholder management

Client servicing

Issue resolution

Coaching & mentoring

Analytical thinking

Governance & risk

Project management

Communication skills

Time management

Cross-functional leadership

Education

Graduate or post-graduate degree

8 years of relevant experience in asset management, asset servicing, or client service functions

Tools

Excel

PowerPoint

Job description

Hammerjack Pty Ltd is seeking a Senior Associate in Client Account Management to lead day-to-day servicing for complex institutional relationships, ensuring timely delivery, strong controls, and clear stakeholder coordination.

You will act as a key escalation point, collaborate with operations, product, legal, compliance, and technology teams to resolve issues and drive continuous improvement across servicing processes while guiding junior colleagues.