Service Manager: Lead Branch Ops & Customer Experience

Hammerjack Pty Ltd; Philippines; On-site; PHP 400,000 - 700,000; Full time

Job summary

Hammerjack Pty Ltd is seeking a Service Manager to lead daily branch operations in a fast-paced banking environment. You will ensure policy compliance, drive customer engagement, and support marketing initiatives while coordinating with cross-functional teams.

The role emphasizes staff development, product knowledge dissemination, and achievement of branch targets in customer satisfaction, revenue, and operations.

Qualifications

• Bachelor's/College Degree holder.
• 3–4 years in branch banking operations.
• Strong persuasion and marketing skills.
• Service Quality Management expertise.
• Excellent interpersonal and leadership abilities.
• Proficiency in Microsoft Office (Word, PowerPoint, Excel).

Responsibilities

• Supervise and oversee daily branch operations, ensuring strict adherence to policies and procedures
• Manage operational efficiency in New Accounts, Accounting, and Investment sections
• Support marketing efforts by cross-selling bank products and services
• Ensure staff members understand product offerings to meet client needs and achieve branch targets
• Coordinate with support units and other branches to maintain compliance with bank standards

Skills

Persuasion skills

Marketing abilities

Interpersonal skills

Leadership abilities

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Hammerjack Pty Ltd is seeking a Service Manager to lead daily branch operations in a fast-paced banking environment. You will ensure policy compliance, drive customer engagement, and support marketing initiatives while coordinating with cross-functional teams.

The role emphasizes staff development, product knowledge dissemination, and achievement of branch targets in customer satisfaction, revenue, and operations.