Senior Associate, Associate Relations — Hybrid

Capital One; Metro Manila; Presencial; PHP 480.000 - 720.000; Jornada completa

Descripción de la vacante

Capital One Philippines Service Corp. in Alabang, Philippines, seeks a Sr. Associate in Associate Relations to support the Principal HR Specialist.

You may supervise HR Coordinators and help ensure day-to-day operations meet standards and objectives within the AR function. Responsibilities include overseeing AR case management, responding to inquiries, preparing documentation for audits, analyzing trends, and facilitating onboarding and learning sessions for People Managers.

Formación

• College graduate or equivalent work experience.
• Strong knowledge of Philippine labor laws and regulations.
• Experience in supervisory roles is preferred.

Responsabilidades

• Oversee AR administration processes and day-to-day operations.
• Supervise and manage AR case handling, inquiries, and notifications.
• Coordinate with associates on AR inquiries and ensure timely responses.
• Prepare AR documentation and AR-related reports for audit and deadlines.
• Analyze data and case trends; end-to-end AR tasks.
• Conduct learning sessions and onboarding for People Managers.

Conocimientos

Labor laws knowledge

Case management

Project management

Process improvement

Communication

Analytical skills

Customer focus

Educación

College graduate

Descripción del empleo

Capital One Philippines Service Corp. in Alabang, Philippines, seeks a Sr. Associate in Associate Relations to support the Principal HR Specialist.

You may supervise HR Coordinators and help ensure day-to-day operations meet standards and objectives within the AR function. Responsibilities include overseeing AR case management, responding to inquiries, preparing documentation for audits, analyzing trends, and facilitating onboarding and learning sessions for People Managers.