Sr. Associate, Associate Relations

Capital One; Metro Manila; On-site; PHP 480,000 - 720,000; Full time

Job summary

Capital One Philippines Service Corp. in Alabang, Philippines, seeks a Sr. Associate in Associate Relations to support the Principal HR Specialist.

You may supervise HR Coordinators and help ensure day-to-day operations meet standards and objectives within the AR function. Responsibilities include overseeing AR case management, responding to inquiries, preparing documentation for audits, analyzing trends, and facilitating onboarding and learning sessions for People Managers.

Qualifications

• College graduate or equivalent work experience.
• Strong knowledge of Philippine labor laws and regulations.
• Experience in supervisory roles is preferred.

Responsibilities

• Oversee AR administration processes and day-to-day operations.
• Supervise and manage AR case handling, inquiries, and notifications.
• Coordinate with associates on AR inquiries and ensure timely responses.
• Prepare AR documentation and AR-related reports for audit and deadlines.
• Analyze data and case trends; end-to-end AR tasks.
• Conduct learning sessions and onboarding for People Managers.

Skills

Labor laws knowledge

Case management

Project management

Process improvement

Communication

Analytical skills

Customer focus

Education

College graduate

Job description

Alabang (96050), Philippines, Muntinlupa City, National Capital Region Sr. Associate, Associate Relations

Summary

To assist the Principal HR Specialist, may supervise HR Coordinators, manage and ensure day-to-day operations meet standards and achieve goals in the assigned functional area of Human Resources (such as Associate Relations).

General Responsibilities

1. Provides functional support in the assigned sub-function, including but not limited to:

Associate Relations

• Oversees day to day management of Associate Relations (AR) administration processes
• Supervises and accounts daily case management included but not limited to AR-related cases, inquiries and notifications
• Liaises with associates on AR related inquiries and ensures that inquiries are responded timely and logged accurately
• Prepares AR documentation and AR-related reports for audit, and must be submitted on designated time
• Analyzes data - case trends, AR-related monitoring, etc
• End to end handling of AR-related tasks
• Conducts Learning Session, New Hire Orientation and People Manager Onboarding
• Serves as an AR partner to other stakeholders
• Conflict resolution and mediation

2. People Management, as applicable

• Ensures individual and team productivity targets are achieved through periodic reviews and adjustments, as needed
• Provides individual career development coaching to team, including relay of feedback, support for continuing education training, as well as manifestation of desired competencies, behavior, and values

3. May be assigned / rotated across related sub-functions, including but not limited to sub-functions within HR

4. All other job-related duties that may be assigned from time to time

Basic Qualifications

• College graduate or equivalent work experience
• 3 years working experience in related discipline, with 1 year in supervisory role
• Skills Required:
  • Knowledge in Philippine labor laws and regulations, strong case management experience, project management and process improvement
  • Excellent oral and written communication skills, analytical skills, customer focus

• Amenable to working in a hybrid setup on a mid shift schedule

Preferred Qualifications

• Preferably graduate of Psychology, Business Administration, Marketing, Communication Arts or other related course

Equal Opportunity Statement

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Accommodation Info

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All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Recruiting Support

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

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Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Entity Information

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).